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### Current Situation in England

In England, our landlord has informed us that they require us to vacate the property soon because they are returning from overseas and intend to reside in the property.

### Challenges Faced

We have not provided them with a specific move-out date yet, and the letting agents do not appear to be in a hurry to have us leave, particularly since we have two young children, both under the age of 5.

Recently, we received an email from our electric supplier stating, “Thanks for informing us that you will be moving out on 13th April,” and subsequently terminated our electric service without any prior notice.

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23 Comments

  • KaleidoscopicColours

    Phone up the electricity company and tell them you didn’t authorise this. 

    If the landlord is trying to get you cut off from supply then this is an illegal eviction, a criminal offence under the Protection From Eviction Act 1977 

    https://england.shelter.org.uk/professional_resources/legal/possession_and_eviction/illegal_eviction_and_harassment/what_is_illegal_eviction

    If they want you to have they’ll need to issue you with a VALID section 21 notice

    https://england.shelter.org.uk/housing_advice/eviction/section_21_eviction

  • joeykins82

    Phone the electricity company and tell them that you haven’t authorised this, explain that this is harassment and an attempt at an illegal eviction, and that you need to get a password put on your account. Lodge a complaint with them and demand answers for how they accepted a notice that you were moving out from a third party.

    Phone Shelter and tell them what your landlord has done.

    Phone your council’s private rental enforcement team and tell them what your landlord has done. Immediately follow this up with an email trail.

    Phone the letting agency armed with the information that you are given from Shelter and from the council, and tell them that effective immediately all communication from the landlord is to go through them and it is only to be done in writing, and that you expect them to uphold the law and to act responsibly.

  • uniitdude

    just call them back and tell them you are not moving. Presumably the utility supply is in your name?

    If they want to you to go, they will need to do things properly

    it also harassment which is a crime – https://www.gov.uk/private-renting-evictions/harassment-and-illegal-evictions

  • Jtuggers

    Not necessarily legal advice, but possibly a good idea given that it seems your landlord may not entirely follow the correct legal processes to evict you.

    If you haven’t, I’d consider temporarily changing the locks on your doors, **keeping the originals safe**. You can do this providing the original locks are put back in before you move out, and no damage is caused to the door in the process.

    It’s good for security (you don’t know who else might have keys), and also an added layer of comfort knowing that the landlord can’t just let themselves in with their own set when they do return.

    Its pretty straightforward, there’s video guides around if you’re comfortable, and tumbler locks aren’t expensive. Or a locksmith could do it in a few minutes.

    As for the electric and eviction, others have already given good answers. But definitely keep everything in writing, as evidence in case things escalate.

  • hiding_forexer

    Might just be a coincidence but i also got an email from my electric supplier a few days ago saying the same thing “Thanks for letting us know you’re moving out on xxx”.

    When i called them i was informed they had by mistake sent emails to a number of people informing them of this but it was a mistake.

    By any chance are you with Octopus Energy?

  • sperry222

    I may have read this wrong but I don’t think this means you’re electricity will he cut off on the 13th.

    I’m assuming they’ve just notified them you’re moving out, don’t panic the electricity won’t stop on the 13th unless there’s more to the letter stating they are going to cut the electricity off….

  • Spiritual_Ground_778

    Are you sure this is the landlord’s doing and not simply an error with the supplier?

    The landlord can’t close the account in your name, so I’m wondering how they would bypass the security questions. I assume it is in your name since the supplier has your email address.
    If they had opened a new account, you would have received letters at your home as well.

    Even if they did try to close your account, the electricity won’t be cut off, they will just be liable for the bills. I fail to see how that benefits them in any way….

  • _DoogieLion

    Landlord needs to serve you an eviction notice. Tell the landlord you will not be moving out until served and that you consider the cancellation of the electric harassment. If they interfere in your quiet enjoyment again you will call the police and council and report them for an illegal eviction.

    You rent the property so you can have power restored from the electric company yourself with no issue. You can also report that the cancellation was fraudulent.

  • This_Praline6671

    Phone power company, explain what’s happened and re-establish supply. Phone shelter and explain what’s happened, and begin compiling a log of anything he does to harass you in future.

    He’ll have to serve you notice, until then you’re not leaving until you’re ready. And even at the end of the notice, do not leave if you will be rendered homeless. The council won’t help you if you voluntarily leave.

  • beardybanjo

    Phone your supplier and tell them that someone unauthorised has accessed your account, and tell them to buy things back to how they were before your landlord contacted them

    but TBH you don’t need to worry too much about this, it’s not like the electricity will be cut off or anything- this will just trigger a process by which they issue a bill for that end date.

  • Equivalent_Bag_6960

    Is the electric supply in their name because I can’t see how they have passed GDPR if it isn’t??

  • scoobysnxcks

    In the UK they can’t just shut off the energy like they do in America if you don’t pay your bills. What he’s doing is just putting it in his name and not yours on the account for the property, so from whatever date it’s been actioned for he’s responsible for the bills and not you.

    But I would just phone either your provider or the ones he’s signed up for and stop the transfer request. When I used to work in that industry many many years ago it took 2-3 weeks to switch supplier but now it takes days so I would act quick. Even if it does switch you can just switch it back

  • Full_Traffic_3148

    Who pays the bill and whose name is the bill in?

  • Alert_Ad_5750

    The electricity company’s contract is with YOU. Ring them and explain you never did this and to put a note on your file that any changes must be authorised by you.

  • rupertdeberre

    You council also has powers to enforce tenants legislation. Contact them also.

  • KimonoCathy

    Just ring the electricity provider and say there seems to be a mistake, you are not in fact moving on 13 April.

  • AngelFell23

    Just saying…. If they’ve provided a meter reading and a date the landlord is responsible for the bills, free electricity …?

  • Kayaoverseas

    I work for an energy company. What happened is that LL called up your provider and said “Hi I’m John Smith, I will be moving into the property on 01.04.2024. So they closed down your account and opened one up in LLs name.
    LL will not be able to shut off the supply that way (unless he wants to pay to have the meter removed). He will just now be financially liable for the electricity bills. Which is a dumb move given you are still living at the property. So yeah, call up your supplier, tell them you still live at the property and they will close the new account and restore the old one. As long as you have not been properly evicted, LL can do shit.

  • MistressVixenMrStag

    Get a solicitor, you should be able to get a no win no fee easily. My husband’s father used to be a landlord and switching off services to a rented property (even with non-payment of rent) is a big no no. Switching off services to a property where rent is being paid and has small children is close to one of the biggest fuck ups you can do as a landlord, inform authorities and sue his arse into oblivion……good luck!!

  • Hurts_When_IP_

    Call another energy company and set up your own energy account

  • SelfSeal

    If they are planning to move into the property, then they almost certainly won’t he arranging to disconnect the properties electrical supply. That would be a costly process to have the electric meter removed, and then they would need to arrange to get another one fitted when they move in.

    Please do some research on how electricity accounts work in the UK, and you will see you have no reason to worry about being cut off.

  • uchman365

    Two hours and OP hasn’t replied a single comment or provided any more clarification 😒

  • Fearless_You6057

    Contact supplier and tell them that you have not authorised anyone to speak to them on your behalf and do not know about the cancellation, then contact your letting agent. Your landlord cannot cut off the electricity it is illegal