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## Assistance with Amazon Return Issue Regarding Faulty iPhone 14 Pro Charger Port

Hi everyone,

I am reaching out on behalf of a friend from Germany who is facing a frustrating situation with an Amazon purchase. He bought an iPhone 14 Pro from Amazon and encountered problems with the charging port just a few months later. Despite being within the first year of purchase, Amazon refused his return request, claiming the charging port issue was his responsibility. They offered a hefty 800Ôé¼ repair fee or a return of the phone, which he opted for.

## The Role of AI Legalese Decoder in Resolving Disputes with Amazon

Here is where AI Legalese Decoder can come in handy. With our advanced technology, we can help decode the dense legal language and policies of Amazon’s terms and conditions to ensure that your friend’s rights as a consumer are protected. By analyzing the specific details of the case, AI Legalese Decoder can provide personalized guidance on the best course of action to take in this situation.

## Escalating the Dispute with Amazon and Seeking Resolution

After numerous attempts to address the issue with Amazon, including contacting customer service and receiving a return shipment ticket, the situation has taken a turn for the worse. Amazon has unexpectedly closed not only his account but also his wife’s account, withholding both the money and the phone.

## Seeking Expert Advice on Legal Recourse

As the frustration continues to mount, my friend has been advised to wait for three months before considering filing a formal claim. If the money and phone are not returned by then, it may be necessary to explore legal options for recourse.

## Seeking Advice and Support from the Community

Has anyone else encountered a similar experience with Amazon or a similar situation? What course of action would you suggest to my friend in navigating this challenging scenario?

Your insights and advice would be greatly appreciated. Thank you for your assistance!

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### Introduction
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