- May 4, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Legal Question: Is it legal for Southern Water to demand retroactive payment of a metered rate after five years of paying an unmetered rate?
I have been residing in a flat in England for the past five years, where I have been consistently billed at an assessed rate instead of a metered rate for water usage. Despite the presence of a water meter in the property, I have always paid the unmetered flat rate for my water bill without issue.
Approximately a year ago, I inquired with Southern Water about transitioning to a metered rate. However, I was informed by a Southern Water representative that only the landlord could authorize such a change, leading me to abandon the idea at the time.
Recently, I have noticed that Southern Water has been sending bills for my flat under two different account names: “1st Floor Flat” and “First Floor Flat”. I have been consistently paying the bills for one of these accounts while informing Southern Water of the redundancy of the other account. Despite acknowledging this, Southern Water continued to send bills for the unnecessary account.
Now, I have been shocked to receive an exorbitant bill of £1,700 from Southern Water, addressed to the redundant account “1st Floor Flat”, with my name arbitrarily added to the bill. When I disputed this bill with Southern Water, I was informed that I am legally obligated to retroactively pay the metered water rate for the past five years, rendering my previous unmetered rate null and void.
Despite my objections to this sudden change in billing terms, the Southern Water representative insisted on the legality of their actions, even after I pointed out the contradictory communication I had received previously.
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The AI Legalese Decoder can assist in this situation by analyzing the legal terminology used by Southern Water and providing a clearer interpretation of your rights and obligations in relation to the water billing issue. It can help decipher complex legal language and assess the validity of the demand for retroactive payment of a metered rate after years of unmetered billing. Additionally, the AI Legalese Decoder can offer insights into any potential recourse or legal options available to you in challenging Southern Water’s stance on the matter.
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Well, they can’t make you pay the full amount when you have already been paying them for the unmetered water. You may be asked to pay the difference, so step one is to work that out and also assemble evidence of the payments to show what you actually owe. Of course, the joke’s on them if it turns out you’ve overpaid.
This sounds like they have duplicate entries on the property in their records.
I personally would send in a written (email or letter) complaint that they are harassing you for payment despite an active and paid account. This will likely get you past the first line of customer service and onto someone with a bit more knowledge.
I would also submit a SAR (subject access request) simultaneously, to see how they recorded the details of the previous conversations.
Legally yes they can backdate your water bill, and they generally don’t need a reason other than they made a mistake.
Is the 1700 what they say you’ve used in the 5 year period not accounting for the payments you’ve already made, or is that what they’re saying you owe after deducting previous payments?