- May 8, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Issue with Car Rental in Australia
Hello /AusLegal,
I have encountered a problem with a car rental company in Australia and I need some advice on how to handle the situation. I rented a camper van from a well-known organization in Australia for my visit from Sydney to Cairns. Unfortunately, I had an incident in a car park where I damaged the roof of the van. The rental company has quoted me $3000 AUD for the repairs, which is the same amount as the rental itself. This has effectively doubled the cost for us and I feel it is unfair.
## Height Clearance Misunderstanding
When we picked up the van, the rental company informed us that the roof clearance was 2.1m. This information was also stated in a document inside the van. However, when we damaged the roof due to it being 2.9m in height, the company is denying any responsibility. They claim that the document is not legally binding and that we should have verified the height ourselves.
## AI Legalese Decoder Assistance
This is where the AI Legalese Decoder can assist me in understanding my rights and options in this situation. By using the AI Legalese Decoder, I can input the legal language used by the rental company and receive a simplified explanation of my rights and potential next steps. This tool can help me navigate the complex legal jargon and make informed decisions on how to proceed with resolving this issue.
## Seeking Advice and Solutions
As $3000 AUD is a significant amount of money and I believe the rental company should take some responsibility for the misinformation provided, I am seeking advice on how to proceed. I have already engaged in discussions with the company, but I am looking for alternative solutions to avoid bearing the full cost of the damage.
If anyone has any suggestions or insights on how to handle this situation effectively, I would greatly appreciate it. Thank you for taking the time to read about my predicament.
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****** just grabbed a
You are 100% to blame here.
It’s your responsibility to know the car you’re driving, and to avoid hitting things.
How was the roof damaged – at the entry to the car park, or once you were in it? The car parks will typically have a bar at the entrance with the 2.1m clearance, primarily to prevent actual damage within the car park itself.
You’re going to struggle with this – there’s a fair difference between 2.1m and 2.9m.
Do you have travel insurance? Does it cover car rental excess?
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You can ignore people saying you should get to know your vehicle before using it and should of known the car height by comparing it to your own height. The ACCC is pretty clear
Under the ACL, the following consumer guarantees are
relevant to motor vehicles rented by a consumer:
1. Suppliers and manufacturers guarantee
that motor vehicles are of acceptable
quality – see ‘Acceptable quality’ below
2. A supplier guarantees that motor vehicles
will be reasonably fit for any purpose the
consumer or supplier has specified
3. Suppliers and manufacturers guarantee that their
description of motor vehicles (for example, in a
brochure or television commercial) is accurate
Important information is how long did you have the vehicle? If youve been told the car is 2.1m and then jumped in your car and hit a drive thru max height barrier, you would have a really strong case when its in writing.
They have provided you a written statement your rental car was 2.1m and you have no obligation to reconfirm any information you have been given, even if its clearly obvious. They will no doubt pull the money from your acc but you have a strong case to enquire with ACCC and they will confirm if you have a case and will help you if you do