- April 10, 2024
- Posted by: legaleseblogger
- Category: Related News
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# Unfair Treatment in Air Travel Situation: AI Legalese Decoder Can Help
I am not a lawyer, but I believe I have been unfairly treated and wish to share my experience regarding a recent flight issue involving companies based in the Netherlands and Sweden.
## The Incident: Unjust Boarding Denial
The incident occurred on January 6th, when my flight from Colombo to Chennai was scheduled to depart at 9:00 am. Despite arriving at the check-in counter at 8:10 am, I was informed that I could not board the flight as the counter had closed early at 8:00 am. The employees cited the airline’s policy of no boarding 30 minutes before takeoff, even though I was present 50 minutes before departure. No alternative ticket was offered, and I was denied a refund. Both the airline and the booking platform mentioned conflicting policies, leaving me stranded without a resolution.
## AI Legalese Decoder Assistance
In such complex legal situations involving airline policies and booking platforms, the AI Legalese Decoder can be a valuable tool. By analyzing and interpreting the terms and conditions outlined by both Booking.com and the airline, the AI Legalese Decoder can provide clarity on the contractual agreements entered into during the ticket purchase. It can identify any discrepancies in the policies and assist in asserting the passenger’s rights for a refund and compensation for the inconvenience caused.
## Booking Platform Terms & Conditions
When booking the flight through Booking.com, I inadvertently agreed to multiple terms and conditions from various parties involved in the transaction. These included agreements with Gotogate, Inc. for ticket mediation and FitsAir for the flight itself. The interconnected nature of these agreements can often lead to confusion and misinterpretation of rights and responsibilities.
## Relevant Terms & Conditions Links
To better understand the legal framework governing the flight purchase, the following links to the terms and conditions of Booking.com, Gotogate, Inc., and FitsAir are provided for reference:
– [Booking.com Privacy Policy](https://www.booking.com/content/privacy.en-us.html)
– [Booking.com Terms & Conditions](https://www.booking.com/content/terms.en-us.html)
– [Gotogate, Inc. Travel Conditions](https://flights-us.gotogate.com/rf/travel-conditions)
– [Gotogate, Inc. Privacy Policy](https://flights-us.gotogate.com/rf/privacy-policy)
– [FitsAir Terms and Conditions of Carriage](https://fitsair.com/terms-and-conditions-of-carriage/) (updated after the complaint)
By leveraging the AI Legalese Decoder, passengers can navigate through the intricate web of legal agreements and policies governing air travel, ensuring fair treatment and accountability from the involved parties.
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FREE Legal Document translation
****** just grabbed a
You’re conflating two things: check in and boarding.
Check in is before the security check. Did this actually happen at check in?
You weren’t at boarding 50 minutes before departure, but at checkin. These are not the same, and you arrived there after closing time.
I would be highly surprised if any other party than yourself are to blame here, sorry.
Why you assumed what Fitsair is based in Europe? From their website, their HQ it’s in Colombo, Sri Lanka.
Also your flight was from Sri Lanka to India. I fail to see how european law is relevant here.
You. Check-in closes 60 minutes before boarding. After check-in you need to be boarded 30 mins before departure.This is pretty standard and was no doubt mentioned in the documents you received.
Lesson: next time arrive on time.
Your question includes a reference to The Netherlands, which has its own legal advice subreddit. You may wish to consider posting your question to /r/JuridischAdvies as well, though this may not be required.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceEurope) if you have any questions or concerns.*