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## Issues with Spotahome Housing Booking for Erasmus Trip in Barcelona

### Background
My girlfriend, who is Finnish, used Spotahome from Spain to secure housing for her Erasmus trip in Barcelona. Unfortunately, we have come to realize that the company is not trustworthy. Despite our ignorance on the matter initially, we now find ourselves facing significant issues with Spotahome.

### Payment Problems
They requested advance payment for service taxes (€250) and one month of rent (~ €700). However, during the booking process, a website error occurred, resulting in no booking being made. Despite this, my girlfriend received a receipt for her payment, and the money was deducted from her bank account. Upon contacting the website for assistance, they initially tried to help her complete the booking. However, they later claimed that the owner rejected her request and failed to offer any alternative solutions. Despite numerous attempts to request a refund, Spotahome continues to respond with the same repetitive inquiries and unhelpful responses.

### Company’s Response
The company’s lack of progress in resolving the issue is frustrating. They continue to deflect responsibility and delay the refund process. Despite assurances of prompt reimbursement, they consistently redirect the case to different departments, resulting in a never-ending cycle of questioning and lack of resolution.

### Seeking Assistance
Given the ongoing challenges with Spotahome, we are exploring various options for recourse. Should we consider reporting the situation to authorities as a theft of nearly €1000? Would contacting the Consumer Office be a viable solution to address this issue effectively?

### How AI Legalese Decoder Can Help
AI Legalese Decoder can assist in deciphering the legal jargon and complexities surrounding this situation. By providing insights and guidance on the appropriate steps to take, the AI tool can streamline the process of seeking resolution and potentially expedite the refund process. From understanding legal rights to navigating consumer protection regulations, AI Legalese Decoder offers valuable support in addressing disputes with companies like Spotahome.

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