- April 17, 2024
- Posted by: legaleseblogger
- Category: Related News
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### Difficulty Changing Address with Social Security for Elderly Parents
My parents, both in their 90s and in poor health, moved into an assisted living facility two years ago. Despite my persistent efforts over the past year, I have been unable to change their address with Social Security to reflect their new location. The Social Security Administration does not accept Power of Attorney, and my attempts in person and over the phone have been fruitless. Unfortunately, my parents do not use computers, further complicating the situation.
I am now concerned that their Social Security benefits may be jeopardized due to an undeliverable return address issue, and I feel powerless to resolve the issue on their behalf. I am unsure whether I should seek legal assistance or reach out to our congressperson for help. The bureaucracy surrounding such a simple task is frustrating and absurd, considering the potential consequences of inaction.
The complexity of navigating these processes is overwhelming, especially when all we want to do is update a basic piece of information. I am unsure of the best course of action moving forward and am seeking guidance on how to proceed.
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****** just grabbed a
You can create an account for them online and change it there. Takes 10 mins
The assisted living center should have a social worker, at least part-time, who is familiar with this issue and has dealt with it before, so ask to speak to someone there.
Also scroll down here to the answer from rs57: [https://community.aarp.org/t5/Caregiving/changing-mom-s-address/td-p/1816631](https://community.aarp.org/t5/Caregiving/changing-mom-s-address/td-p/1816631)
You cannot change someone else’s information. You either need to be appointed their representative for SSA, or they need to do it themselves.
They don’t need ID me to make an online ss account and change the address. I just made an account for my husband w/o this step
>They do not accept Power of Attorney, I have went to the local SSA office and they basically said no
You’re right, they said no. Power of Attorney means nothing to SSA. Anyone can sign/forge POA.
>I’m at a loss. Not sure whether to hire an Atty, or petition our congress person. Its absurd.
None of these are viable options. It’s not absurd, it’s ensuring the integrity of the program. You could be some complete stranger trying to fraud two elderly individuals for all SSA knows. If they changed it and it was fraud, you’d say “that’s absurd” as well. Stop getting upset because you don’t seem to want to follow the rules to do this.
>Not sure how to proceed
Bring your parents (with their valid IDs) to the local FO and change it.
Call with your parents on the phone and let them identify themselves and then change it.
Apply to become their representative payee (this is really the last resort).
Assist them in creating MySSA accounts and assist them in changing their addresses online (this is probably the easiest options.
Mail a letter to their local SSA office signed and dated by each parent updating their address. Make sure to put their SSNs in the letter as well. Send certified mail with signed proof of delivery. That should get results although it may take awhile.
go to ssa.gov and create an account for them and change it there
don’t they have their checks direct deposited to their bank accounts?
get a PO Box in their name, put in a change of address with the post office.
create an account for new users: [https://secure.login.gov/sign_up/enter_email](https://secure.login.gov/sign_up/enter_email)
I would go with the option of assisting them with registering for an online account and helping them change their address.
I was able to change my address over the phone through an automated system. It was annoying as fuck, but I got it changed. Maybe try it that way? I’ll try and find the number I called.
Either you or the assisted living facility need to apply to become the rep. payee. This is why advance designation is so helpful.
I went through this with my parents and understand your frustration. I had good results with a phone call with my parents present to confirm that they wanted me to assist them. That of course all fell apart once they got dementia and couldn’t do the phone calls so for the last five or so years of their lives SS did not have an accurate address for them. I lived in fear of them losing benefits.
Gee – I wish people would take care of this before it is critical –
A beneficiary can appoint their choice of a designated appointee – with the ability to have an online account – the beneficiary can easily do it there. SSA will send a notice each year on who the beneficiary has currently on file with this appointment. They can change it online if they need or want to –
If a beneficiary wants to do it manually – there is a paper form.
Form SSA – 1696 (08/2020) OMB No. 0960-0527
[https://www.ssa.gov/forms/ssa-1696.pdf](https://www.ssa.gov/forms/ssa-1696.pdf)
Now if they for some reason cannot do either of these methods – the person with the POA can complete the form and take all their documents to the SSA local office and it can be done there –
Take your ID, even your birth certificate, the actual POA and anything else like Healthcare Directive, a statement from the beneficiary’s doctor on why they cannot do this themselves.
Medicare also has to be done too – CMS-1696
[https://www.cms.gov/files/document/li-net-appointment-representative-form.pdf](https://www.cms.gov/files/document/li-net-appointment-representative-form.pdf)
Once this is done for each beneficiary, you will be able to handle their affairs under SS and Medicare just like they would do including changing their address.
Don’t use the address of the assisted living place for their ID safety – use their legal address – normally this would be the address of the person holding these powers.
EVERYBODY needs to do this just like making a Will or Healthcare Directive. Don’t wait until something happens – it is easier to do when one has the ability to do this themselves.
Isn’t there a social worker at the nursing home who can help with this?
Listen to what they did to me, I started my disability application on the West Coast, it took more than three years for me to get approved so in that time I had to move in with my mom on the East Coast. She had serious mental illness and would take me out if I opened the window to get fresh air for example, so whenever I had to stay with her I would rent a PO Box so I could reliably get my mail.
Anyway, my appeal hearing was scheduled on the West Coast before I moved back. It was like nine months away by the time I moved
I got a new attorney in my new state, he took over the Old attorney signed off on it, he was getting mail about me in the new state. But I never got notification that my hearing on the West Coast was canceled I never got a new date for my hearing on the East Coast. I keep asking my lawyer about it he keeps telling me they know you’ve moved they’ve acknowledged I’m your attorney I can’t represent you in California of course they know you moved
In July I still haven’t had a notice that my hearing was moved so I freaked out at my attorneys secretary. I said you’re gonna have to send me something in letterhead telling me I don’t have to appear in California unless they do in my life I’ve never known anyone to just not go to court and be OK
This fool finally decides to call the Social Security and find out what’s happening. Yep they still expected me to show up in California in August because they didn’t officially change my address because I gave them a PO Box
I gave them a PO Box because I’m technically homeless. So I guess if I’m homeless pending Social Security hearing I just can’t have one
I’m so glad I flipped out at my lawyers secretary because they really were expecting me to show up in court and I would have lost my case and had to start all over.
It took another six months to get my hearing on this coast, then the judge decided I need to go see one of their doctors again and then come back, so it took four months after that for them to start sending me checks
Why isn’t their social security benefits being directly Deposited into their Checking account?
I wasn’t aware Social Security was still sending out actual checks.
You can report a change of address for family members just call the national number and have their basic information ready and be willing to provide yours too for reporting purposes. I cannot imagine why they couldnt do it over the phone u less you were not able to verify information on their records…or if they have a security block in place. Hmm
Call SSA with them on the line. After SSA identifies them you can speak on their behalf.
Having the exact same issues as you. Has been very frustrating. Going to SS office was of no help. Mother in assisted living with dementia and not comprehending and barely able to speak. Went in to get address changed since she moved to assisted living but SS would not allow me to. We did [ID.me](http://ID.me) last year and was able to get in online. But with SS – not able to sign on since in the past records showed 2 birthdates and since my mother was born in China – there are no birth certificates to show her actual birthday so we are busted every time trying to log in to my social security. Wish there was a form to send in with change of address.
You can get a permission to call social security on their account; social security sends a form and your parents fill it out and sign it.
Take them to the local ssa office
This absolutely BLOOOOOOOOOOOOOOOWS!!!