- May 5, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Understanding Amex Retention Offers
I am well versed in the retention offers that American Express (Amex) uses to incentivize cardholders to keep their accounts open. These offers often include bonus points or statement credits in exchange for keeping the card beyond the annual fee renewal date. Has anyone in this community had any experience with Amex retention offers? I am particularly interested in knowing if the customer service representative can see that we are military and exempt from paying annual fees.
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****** just grabbed a
Why are you trying to scam Amex. You get fees waived, that is a blessing. Don’t give the military a bad look.
I’ve gotten multiple. The people on here are mostly haters.
Johnny Six Pack who works at AMEX just looks up what the offer currently is on their system. They won’t deny you because you are military. The system tells them if you qualify.
For all the haters, AMEX absolutely makes money off of military members who get annual fees waived. It is in their best interest to keep military AMEX users cause we still give them the processing fees from businesses. Every time we swipe, AMEX gets a cut from businesses.
Acting like we are abusing the system is just wild.
If that were truly the case, AMEX would just not offer retention bonuses to military.
Additionally, there are plenty of terrible money managers in the military who are getting burned on those interest rates. AMEX loves military users and want to keep them.
Utilize your resources. Retention bonuses are a resource.
FB groups have discussed this at length. You call to cancel the card. The two can just do the cancellation, but usually the rep offers a retention bonus depending on your income and credit score. Usually it’s points or waived fees, but never the full amount. It’s a one time $200-350 credit off the fee.
Amex doesn’t just waive the military fees out of the goodness of their hearts. It’s a business decision. They hope you become accustomed to the benefits and then become a paying customer as you ETS or retire. In the end, this can be cheaper and more effective than other forms of snail mail and digital advertising. This is especially true as many will carry balances thus negating the lost fee revenues.
You can still do it, on your renewal date. But it’s really dependent on you for what your retention offer will be. Even though your annual fee is waived, they still do offer it when you ask sometimes because they’re holding on to a user (who will someday eventually be out of the military and hopefully keep using AMEX).