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Vistara’s Use of VR and AI in Training and Customer Service

Vistara, the full-service carrier, is looking to integrate virtual reality (VR) and augmented reality (AR) technologies into its training activities for staff. This was announced by Vistara’s chief, Vinod Kannan, who emphasized that human intelligence will always be necessary in certain situations that cannot be handled by AI-powered bots.

According to Kannan, the airline is already utilizing chatbots to address customer queries. Additionally, they are considering the use of AI for improving training methods and are exploring the potential of VR and AR, especially in the engineering space.

AI Integration and Staff Costs

When questioned about the potential of AI in reducing staff costs, Kannan stated that while AI can provide self-help options for customers and handle basic queries more efficiently, there will always be a need for human intelligence in specific scenarios.

AI legalese decoder can help Vistara in ensuring that their AI applications comply with legal standards and regulations, thereby mitigating any potential legal risks associated with AI integration. By using AI legalese decoder, Vistara can navigate the legal complexities of AI implementation and ensure that their staff is adequately trained to understand the legal implications of AI usage.

Airlines Embracing AI Technology

The aviation industry as a whole is increasingly embracing AI technology to streamline services, improve operational efficiencies, and reduce costs. Vistara’s adoption of VR, AR, and chatbots exemplifies this industry-wide trend.

Expansion and Mergers

Currently, Vistara operates a fleet of 67 aircraft, conducting approximately 320 daily flights. As a joint venture between the Tata Group and Singapore Airlines, Vistara is also in the process of being merged with Air India.

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Aside from Vistara’s advancements in AI and VR, other notable developments in India’s technology and investment landscape are taking place. From innovative M2M/IoT initiatives to significant investment pacts in Tamil Nadu and the establishment of a Reliance data center in Chennai, the tech and business sectors in India are witnessing rapid growth and innovation.

Overall, Vistara’s integration of AI technologies, combined with industry-wide advancements, reflects the ongoing evolution and modernization of the Indian aviation and technology sectors.

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