- May 6, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Purchasing a used TV from a technology retailer
I recently purchased a used TV from a technology retailer’s eBay clearance store and encountered some unexpected issues. Upon turning on the TV, I discovered that it had someone else’s account signed in. Despite promptly resetting it, I noticed scratches and scuffs that were not disclosed in the listing. The TV was described as being in pristine condition with no defects, and was supposedly tested by the retailer.
## Response from the retailer and GDPR concerns
After informing the retailer of these issues, they have insisted that I return the TV in exchange for a full refund, citing GDPR concerns due to the account information found on the device. I have even been contacted by their logistics provider to arrange for the return of the TV. However, I would prefer to keep the TV as it was chosen for specific reasons.
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In this situation, using AI Legalese Decoder can help clarify the legalities involved and provide guidance on consumer rights and responsibilities. The tool can aid in interpreting the retailer’s obligations under GDPR regulations and determine if the request for return is justified. Additionally, it can assist in negotiating with the retailer for a resolution that meets both parties’ needs. By utilizing AI Legalese Decoder, I can better understand my options and make informed decisions in resolving this dispute with the retailer.
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****** just grabbed a
There’s no reason you have to return it.
From a gdpr perspective, a) it doesn’t apply to you, and b) beyond factory resetting it there is nothing else to do at this point (besides sending someone to confirm it’s factory reset, if they really care that much).
You aren’t obliged to return it.
It’s their failing.
It’s a good thing you reset the television though as there’re potential crimes if someone accesses those accounts without authorisation.
As others have said, not your problem. I think this is just them refusing your request for a 10% refund, and giving you a bogus reason. Either return it or tell them to cease Comms and drop your request for a partial refund.
Thank you for the replies, everyone. The retailer is OOO until Tuesday, so Im going to wait until then. My guess is they’ve had similar issues with lazy technicians in the past, so the second I mentioned it wasn’t reset, they shitake mushroom’d themselves. All I wanted was a partial refund, not a new bloody TV.
It might be they are worried about GDPR… they have a process which they didn’t successfully follow. It’s likely that they should report the breach…. Regardless of if you return it, they have already breached GDPR as the information has been shared… You may wish to point this out.
You could always state that you are happy for an engineer to come to the house to confirm the reset but you want a discount for the hassle… Otherwise you have done nothing wrong, and the burden is on them!
If they’re so desperate to get it back, use that to your advantage and demand a brand new version of the same model. Go a model up, even👌😂
You are a private individual so you have no responsibilities under GDPR, you are not a data controller.
Point out that you can make a complain to the ICO about receiving a TV containing PII, you have the evidence still in your possession and have absolutely no obligation to return it whatsoever.
Tell them they better deliver a brand new model to your house at your convenience or a 200% refund, otherwise they can go and stick it.
They want you to return it because it wasn’t as described. GDPR is just a cover up.
It’s not your problem. You don’t need to return it. Easy thing to do is to take a video of the account page showing its no longer signed into that person and then go around to the back to show the serial number. They should have they on record to prove that’s the TV they sold and it’ll show you’ve wiped it. So absolutely no need for them to have it back.
But you don’t need to do that, as you don’t need to return it for that reason
Agree to return it, but tell them you need to be compensated for your wasted time.
They’ll either leave you alone or ask how much, if you say you want £250 for the day you waited in for delivery and another £250 for the day you’ll have to wait in for collection.
Get the money before collection.
GDPR does not apply to private individuals who have purchased a used television.
You’ve bought it & fulfilled all of the requirements of a sale
The TV is your property
If they wish to make you an offer to buy your TV they’re welcome to do so but like with any other offer you’re free to accept, refuse or suggest a price that works for you
You dont have to give it back. Just factory reset the tv. If you really want to appease them then record yourself doing so for evidence and send it to them
Its not an LG tv is it by any chance?
Offer to film you resetting it?
The company is just covering themselves: you have no claim against them if they have offered you a full refund in exchange for returning the TV. Now, the choice is yours.
I might be able to shed some light on this. I used to work at Cash Converters and it never happened to me, but I’ve known some apps where you have to sign into the original device to unlink an account to then be able to sign in on another device. PlayStation allows you to remote disconnect from devices online but some apps do require you to sign it. It might be that someone who owned it previously needs to access it or it might even be that they had it on a buy back agreement and they might have sold it before they were supposed to and now they’re having to try and get it back to appease the original customer.
No reason to return it, if they are claiming GDPR because of someone’s account, you should of said you’ve factory reset it already and that it’s the company who should of checked if it has already been factory reset
If you have factory reset the TV already just let them know you will charge a nominal fee for doing their job for them and potentially saving them up to 17.5 million or 4% of annual worldwide turnover whichever is higher. If they want they can take it through the ICO who manage enforcement of GDPR. I doubt they will want to go through that route though.
I don’t get why they would have a GDPR issue. They haven’t collected someone’s data and misused it, someone has simply left it on a TV they have (presumably) sold to this retailer.
How can they have misused data they didn’t even ask for to begin with.
I can only assume they have some subscriptions to some very wild porn
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