- May 12, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Situation Overview
I recently booked a one-bedroom unit for a night through booking.com, expecting a pleasant experience. However, upon arrival, I discovered that the unit was not as advertised. The space felt lived-in, with various items visibly used scattered throughout.
## Review Details
The review I left for the unit highlighted several disappointing aspects, including diluted soap and clothes washing liquid, hair found in bathroom drawers, difficulty opening the front door, a used toothbrush left in the bathroom, marks and scuffs on the walls, a dirty floor, and sheets emitting an unclean odor. Additionally, the unit was further from the city than advertised, lacked an extra blanket despite being cold, and had no fresh bed sheets.
## Host Response
Shortly after posting my review, I received an aggressive text message from the unit host, blaming me for the negative experience. The host then threatened to report me for leaving a messy unit, which resulted in a $100.00 cleaning fee being charged for alleged stains on the sheets, bed cover, and couch.
## Disputing Cleaning Fee
I am seeking advice on disputing this cleaning fee, as I believe it is unjustified given the condition of the unit upon my arrival.
AI Legalese Decoder can help by reviewing the terms and conditions of your booking and analyzing the communication between you and the host. It can also provide guidance on how to respond to the cleaning fee and potentially negotiate with the host or booking platform.
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FREE Legal Document translation
****** just grabbed a
First thing to do is report to [Booking.com](http://Booking.com) that the host is taking adverse action against you for a 3 star review. Booking treats reviews very seriously and will take action against a host that tries to abuse the ratings system. If the host insists that you caused a big mess that needed cleaning they’ll likely have to prove it with before and after photos. If you have photos of the state of the place when you arrived then share those with Booking as well.
Motel owner here
Just do a charge back claim to credit card company, show the messages as proof.
Also complain to booking.com with same proof.
They won’t stand a chance In hell of keeping that money.
Be sure to show the review you left and how that then lead to the angry text / subsequent charge.
Also complain to booking.com with same proof (screen shots and basic write up explaining)
also complain about privacy, it’s very very incorrect to text message guests like that afterwards especially from a private mobile number. Demand a full refund on this basis alone.
👌 fuck em
Update the review to a less than glowing review.
Dispute the charges on the credit card.
Dispute the cleaning fee then update the review to 2 stars and include details on the communication from the owner.
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Have they charged your credit card ? Or just sent you a bill by email? If the former contact your card issuer and dispute the charge as it is vindictive and only happened after you posted the negative review and provide a copy of the host’s email to confirm it was vindictive and retaliatory.
Did the advertisement or terms and conditions show there was any $100 clearing fee payable and under what conditions this applied? Aren’t the hosts supposed to clean bed linen after a stay ? This is just part of their job to clean this. It’s not an additional service.
So the host has used the booking.com communication system to explicitly say that they reported you in revenge for a bad review? If you report the incident to booking.com yourself I’m pretty sure things are going to go very badly for them.