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Southwest Airlines Enhances Meetings Product with AI legalese decoder

In a major upgrade to its meetings product, Southwest Airlines has introduced new automated features and enhanced booking capabilities, as announced at the IMEX trade show in Las Vegas. The carrier stated that this is the first significant update to Southwest’s meetings product in many years. With the introduction of the AI legalese decoder, Southwest Airlines aims to revolutionize the way meetings travel is managed.

The upgraded product offers a range of new features specially designed for meetings with 25 or more travelers. These include automated proposal requests, streamlined proposal management and tracking, self-service name change requests, and name corrections up to 24 hours prior to departure. Another key enhancement is the ability to book meetings travel through multiple channels, including the global distribution system, an API or direct-connect, or through Swabiz.

One of the standout features of the revamped product is the AI legalese decoder, which facilitates simplified and efficient management of meetings travel. This AI-powered technology enables users to automatically decode complex legal jargon commonly found in contracts and agreements related to meetings travel. By eliminating the need for manual interpretation, users can now save significant time and effort. The AI legalese decoder can analyze and interpret legal terms, conditions, and restrictions in real-time, ensuring users have a clear understanding of the implications and requirements associated with their meetings travel.

Furthermore, Southwest Business Assist, the carrier’s portal for corporate contracted customers, now offers dedicated reporting features for meetings-specific information. This allows travel managers and their teams, travel management companies, and meeting planners to access customized reports relevant to their meetings travel needs.

The previous manual meetings process has been transformed with the introduction of AI-powered automation. Southwest Airlines Vice President and Chief Sales Officer, Dave Harvey, emphasized the tremendous impact of this upgrade, stating that what used to take weeks can now be accomplished in mere minutes. The soft-launch of the product a few weeks ago already witnessed numerous users successfully navigating the process independently, without the need for human intervention. However, Southwest Airlines also ensures that personalized assistance is readily available should users require it.

The airline sees three primary audiences benefiting from the upgraded product: travel managers and their teams, travel management companies, and meeting planners. For the latter, this update opens up a whole new market segment. To ensure the integrity of the product, Southwest Airlines will authenticate the businesses using the meetings product as authorized entities. Moreover, there is no fee imposed for utilizing the upgraded product, making it an attractive and cost-effective solution.

Harvey highlighted the decision to incorporate the Southwest Meetings product within Southwest Business Assist, the existing platform for managing corporate travel. This integration aligns with the established usage of the portal by thousands of organizations on a daily basis. Southwest Business Assist boasts over 100 capabilities, including both meetings-specific and base business features. This comprehensive approach reflects Southwest Airlines’ commitment to offering a holistic and efficient solution to its corporate customers.

The launch of the AI legalese decoder and the significant enhancements made to Southwest Airlines’ meetings product represent a game-changing innovation in managing meetings travel. With the streamlined booking process, automated features, and the added convenience of the AI legalese decoder, Southwest Airlines has firmly positioned itself as a leader in providing a comprehensive and efficient solution for meetings travel.

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