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## Addressing the unethical practice of another business

As a small arts charity in England, we have been facing a troubling situation where a private business from elsewhere in the country has been booking up our group tour slots and charging people a subscription fee to secure a spot. This unethical practice is not only upsetting but also financially burdensome for our charity. Despite our efforts to address the issue with the business in question, they continue to involve us in their subscription packages, even offering a ‘behind the scenes tour’ of our charity, a service we do not provide.

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21 Comments

  • KaleidoscopicColours

    I would start with a stern letter from your solicitor. 

    Put a notice on your website and social media that “Any tickets acquired via Scumbag & Co. Tour Services are not valid for entry. We do not offer a behind the scenes tour under any circumstances” which will hopefully act as some form of deterrent. 

    Then start turning people away at the door. In the nicest possible way, you’re being a doormat right now. 

    Is it possible to tell in advice which tickets have been booked by Scumbag and Co? If so I’d be looking at ways to block them / cancel tickets. 

  • Palmervarian

    Tell all of your guests at the beginning of the tour that this is an absolutely free tour and that if they were charged for it that it’s a scam and that they should dispute the charge with their credit card company.

  • Psychological-Fox97

    Stop accepting bookings from them and refuse entry to anyone who turns up with a booking from them. Once they start getting angry customers demanding refunds they will change their actions but right now they have a way to print free money so they aren’t going to just stop because you asked nicely. They’re clearly not good people who are going to respond to that otherwise this wouldn’t even be happening.

  • melchetts-mustache

    “Is anyone here from scumbag tours? I’m sorry to say you have been charged for a free tour. So your ticket is invalid, though I would be able to offer you a new free ticket. I strongly advise you to ask for your money back from scumbag tours, when they refuse you should instigate a charge back with your bank, here is a handy guide on how to do that…”

    Banks will cut them off pretty quickly.

  • Surreywinter

    For a brief period, start charging for entry – and make it clear to people coming from “Scumbag & Co” that they’ve been fleeced and their “tickets” are not valid

    After “Scumbag & Co” have fielded their first week of complaints they’ll drop your tours from their site and you can revert to being free

  • CNash85

    Can you not simply stop accepting bookings from Scumbag Tours Ltd.?

  • Sufficient-Cold-9496

    Cant you just start each tour with the instruction that this tour is completly free, there is no one off charge or subscription, if you have paid then you must wait for that particular tour to commence elsewhere , if no one turns up for the paid tour then (they) need to contact that tour bookking agency

  • knorthfield

    Maybe tell the company that if any more people turn up from their paid bookings you’re going to invoice them for it. Then invoice them for it.

  • Discopot

    I would suggest when these people turn up stress that it is a free tour, and nobody should have paid for this, secondly cancel bookings from that company.

  • faythlass

    Start charging briefly on a Pay What You Can basis. If you have a drop down menu with ticket prices going from a £1 and more, the customer selects what they are happy to pay and you also have money coming in to contribute to further art projects involving the community.

  • rangebob

    I would simply refuse to give the tour when the people turn up and explain why

  • Athuanar

    This doesn’t really require legal advice. This requires basic process change in how you take bookings.

    Start taking a name with bookings that cannot be changed and make it clear that tickets are non-transferable and that you will require photo ID proving the holder is the person named on the ticket. This will make it impossible for the tour group to resell your tickets.

  • hurrdurrmeh

    Perhaps an easy way is to force ticket buyers to your website to authenticate tickets. 

    At that point, you can put up a big notice to the scammed ticket buyer to the effect that you never, ever charge for anything and that if a customer has paid for a ticket then they have been scammed and should demand their money back. 

    Finally, mention that your terms and conditions explicitly forbid any payment for tickets. Meaning that any ticket that was paid for is automatically invalid. 

    Also, please do sue these Scumbags. You deserve the money. They are parasites. 

  • Another_Traveller

    I used to work with several charities as partners at my old job. If this business is simply acting as a middle man they can claim they are billing for their time to organise, not the tour.

    Our charity partners simply rejected any tours or volunteer ops coming from certain businesses in the end. Unfortunately it appears it’s legal

  • papayametallica

    If the government can’t stop scammers from making money by charging for free services what do you think your chances might be ?