- March 31, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Hypothetical Situation Regarding Internet Service Provider Changes
Hi there,
I have a question that is mostly hypothetical in nature, as I don’t see myself really dealing with legal stuff, even if I found out I have grounds to do so. But I am curious, so if you don’t mind reading this and if you have any insight, answering.
A few months back, there was, at last, new optical internet brought to my neighborhood/street. It was done by the state’s owned telecom company (branch of German T-Com), who however is bound to share the lines with other companies, so I had some other choices to pick. Originally, I was looking to choose Orange, who offered the first 6 months for free, and additional benefits for my mobile number, I had with them. However, Telecom offered slightly higher speed (1GBit vs 850 Mbit), their internet TV with a sport channel I cared about, and allegedly a better app, along with the lease of a mesh system for what I deemed as an OK price. So, I let them convince me and chose them, ditching the other, very competitive offer. I signed the agreement for 2 years, they sent a technician, and it works fine.
Now, just 3 months later, I got an email from them stating they are making some changes, and as a result, I am supposed to pay almost 4 euros more than what I am paying so far. They are about to start applying the new conditions from March onwards, so 4 months into my deal. I called the customer service and apparently, if I disagree, the only thing I can do is cancel the subscription, which they generously said is without penalty.
So, the question is, is there any way this incredibly unethical behavior from their side could be legally “attacked” with any chance for success? On the grounds of their deceiving offer, which conditions were changed just 4 months into the agreed 24-month period, swaying me from accepting the competing offer that I would, by these new terms, if I was made aware of them, consider to be more beneficial, but which is not a choice now for me, as that offer was time-limited? So even if I cancel the subscription now, I won’t get the originally offered benefits elsewhere?
One more important thing, in the agreement I signed, there is actually a higher price than the one I was offered and accepted to pay. I found this when my first bill came and it was higher. It turned out that the offer they made was some kind of special one for new customers, not a “flat” one, so surprisingly, it was not even in that contract. I had to complain for it to get resolved. Just saying this, even if they had some clause in the contract that allows them to increase prices as they please, the contract was not binding when it comes to price anyway (as I pay less than the contract says), but the verbal agreement is, that they themselves are recording by the way and I have witnesses to it.
Bit too long, sorry. My first time thinking about legal stuff.
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