- April 25, 2024
- Posted by: legaleseblogger
- Category: Related News
Try Free Now: Legalese tool without registration
## Booking Flights and Travel Arrangements
I recently booked flights for myself, my partner, and our three children through a comparison site that redirected us to the airline’s website. While the flights were reasonably priced, the hefty baggage fees need to be taken into consideration. Despite this, I was satisfied with the overall deal and went on to book accommodation, car hire, and other necessities for our upcoming trip.
## Situation with Cancelled Flights
To my dismay, I received an email this morning notifying me that our flights had been cancelled due to a vague ‘technical issue’. The refund provided by the airline was in the form of credits usable only with them. Given that the prices for the same flights have skyrocketed by 150%, it is no longer feasible for us to rebook with them. Additionally, I am reluctant to be tied down to a single airline for future travel plans.
## Issue with Refunds
Interestingly, the airline’s website states that refunds can be processed back to the original payment method, which in my case is a credit card. However, they require an IBAN (International Bank Account Number) to complete the refund process. This poses a problem as credit cards do not have IBANs associated with them, making it seem like the airline has effectively withheld my funds.
## Help from AI Legalese Decoder
In this challenging situation, an AI Legalese Decoder can be immensely helpful. This tool can assist in understanding the legal complexities and implications of the airline’s actions. By decoding the legal language and providing insights into consumer rights and relevant laws, the AI Legalese Decoder can empower you to navigate this situation more effectively. Additionally, it can offer guidance on potential courses of action to seek a resolution and protect your rights as a consumer, especially in dealing with a foreign-based airline operating in the UK.
Try Free Now: Legalese tool without registration
AI Legalese Decoder can help you navigate complex legal language and understand your rights and obligations. By using artificial intelligence technology, the decoder can break down complicated legal jargon into plain language that is easy to understand. This can save you time and money by avoiding costly misunderstandings or legal disputes. Whether you are reviewing a contract, researching case law, or seeking legal advice, the AI Legalese Decoder can provide valuable insights and guidance. With its powerful search capabilities and intuitive user interface, the decoder is a valuable tool for anyone dealing with legal documents or issues. Don’t let confusing legalese hold you back. Try the AI Legalese Decoder today and unlock the power of plain language in the legal world.
Heading: How AI Legalese Decoder Can Simplify Legal Language
Subheading: Understanding Legal Documents Made Easy with AI Technology
Are you tired of struggling to understand complex legal language in contracts, court documents, or other legal materials? AI Legalese Decoder is here to help. Using advanced artificial intelligence technology, this innovative tool can break down convoluted legalese into clear and simple language that anyone can understand. With the help of AI Legalese Decoder, you can save time and money by avoiding costly misunderstandings or legal disputes. Whether you are a lawyer, law student, or just a curious individual, this decoder can provide valuable insights and guidance on any legal issue you may encounter. Its powerful search capabilities and user-friendly interface make it a valuable tool for anyone dealing with legal documents or issues. Don’t let confusing legalese hold you back any longer. Try AI Legalese Decoder today and unlock the potential of plain language in the legal world.
****** just grabbed a
They cannot do it – they should refund you in actual money, not a voucher. If they make it impossible to be refunded, they are obviously violating that rule.
That said – what they can do in theory, and what enforcement will actually force them to do, can be very different. It’s very much legal for them to “try it on”, anyway, and only compensate you if you complain loud enough.
You will need to exhaust their complaints/appeal process, than check if they are signed up to an arbitration scheme, and go ahead with the arbitrator or, lacking that, a small claims court. Good luck.
First question: Did you book directly with the airline, or were you booking via a 3rd party website that was placing the booking on your behalf?
When is your original flight and how long before this did they cancel (i.e. how much notice)
EU Regulation 261/2004 says that they should inform you minimum 14 days before departure
[Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (Text with EEA relevance) (legislation.gov.uk)](https://www.legislation.gov.uk/eur/2004/261/adopted)
if it’s within the airline’s control (like a technical issue and not a volcano) then you might also be entitled to compensation
“the money had been refunded on the form of credits to for that airline only. ”
you are legally entitled to a refund or a replacement flight
iirc the replacement should be similar times (if your replacement delays your arrival by more than 2 hours, say it’s the next day)
[https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/](https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/)
TL;DR contact airline and say that you are entitled to either a full refund (not credits) or a replacement flight – these are your basic legal rights here
tell skyscanner what happened and they will also investigate on your behalf and fully hold them to account. i got screwed out of £1700 just like this and the airline pulled the same trick offering a voucher . skyscanner we’re all over it like a rash and got me the cash money refund. it took ages but i got it .
With regards to the plane tickets and IBAN nonsense. Just report the purchase to your credit card company as service paid for is not provided. No idea what you could do about the other holiday arrangements you may have spent on.
I also had issues with Wizz Air where they moved my flights twice. I couldn’t find anywhere on their site that gave the option of money back. The only options seemed to be Wizz vouchers (at a rate of 120% of the fare, i think) or free rebooking.
I took the free rebooking both times as they were the only airline flying my route.
If you paid by credit card, then you may be able to get a refund through section 75. It might be easier than arguing with the airline.
Check out the section 75 on money saving expert 👍
[https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/](https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/)
Would your travel insurance not cover this?
Within 14 days to flight they can’t just refund, beyond that they can. I’m sure if you speak to a real person they can refund to card without IBAN. Failing that, contact your card issuer to do a chargeback
Technically credit cards do have an account attached for transaction processing – might be worth asking your card issuer whether they can give you IBAN for that account, could save you some hassle.
If it’s wizzair I had a similar issue. I had to request a voucher for the cancellation and then convert the voucher back into credit on my card. No idea why they do this process but hope it helps!
[removed]
Worth speaking to your bank about a section 75 claim and whether the other holiday costs can be considered a consequential loss.
Talk to your credit card people they will apply pressure to refund and if the airline doesnt, they can issue a charge back.
Not an expert but if flights were booked with an EU airline and especially if they were to an EU destination you may well also have recourse under EU law. Definitely check.
How recently is “recently”? You may be able to contact your bank and put a stop on the credit card payment. In effect they simply won’t get paid. You can then inform them that you don’t need the credits and the matter has been resolved.
They can then bluster all they like, but they admit the service wasn’t delivered, and that’s that.
Did you get a booking confirmation, and how long between the booking and the cancellation? Presumably you mean that your booking was cancelled and not the flight itself
[removed]
Your post contains keywords which suggests your question may relate to another European country.
You are encouraged to also post your question to our parternered subreddit /r/LegalAdviceEurope for further support and help.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*