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### Seeking Legal Advice for PT Payment Dispute in Scotland

I am currently facing a dilemma regarding a personal training session payment issue and would greatly appreciate any advice or guidance on how to proceed (located in Scotland).

#### Background Information

On the 5th of January, I engaged a personal trainer for a set of 8 sessions, scheduled at a rate of 2 sessions per week for 4 weeks, commencing on the 8th of January.

Unfortunately, the personal trainer continuously canceled or rescheduled our sessions, often providing flimsy excuses for the inconveniences. By the 17th of February, despite my initial payment, I had only received 3 sessions from a total of 13 sessions scheduled by that point.

#### Communication Attempts and Payment Dispute

Upon realizing the lack of alignment in our schedules, I reached out to the personal trainer to express my concerns and requested a refund of the amount paid for the unused sessions. However, the trainer responded with an assertion of a strict no refund policy and declined to reimburse the amount. Although I acknowledge the common practice of having such policies, I was caught off guard by the unmentioned policy, especially given the circumstances.

In an effort to resolve the situation and use the remaining prepaid sessions, I proposed continuing with the training until the initial payment is justified, which was met with no response. Subsequent attempts to reschedule were similarly ignored.

#### Seeking Resolution and Potential Legal Actions

After encountering roadblocks with the personal trainer in question, I sought assistance from the gym where she operates, only to be informed that, as a self-employed individual, the gym cannot intervene in the payment dispute. Consequently, I have been advised to pursue legal recourse, potentially through small claims court, to reclaim the £100 owed to me.

Questions Arising:

1. Can a personal trainer enforce a no refund policy retroactively without prior disclosure, particularly when responsible for the session cancellations? Could this be considered theft under the circumstances?

2. Are there alternative avenues to retrieve the owed payment without resorting to small claims court proceedings?

3. Is lodging a complaint with my bank regarding APP fraud for payment of services not rendered a viable option in this scenario, given that the payment was made through a recognized gym chain?

#### How AI Legalese Decoder Can Help

AI Legalese Decoder can assist in deciphering and interpreting the legal jargon and intricacies surrounding the situation with the personal trainer payment dispute. By using this tool, you can gain clarity on your rights, obligations, and potential courses of action to address the matter effectively. Additionally, the AI Legalese Decoder can provide insights into relevant consumer protection laws and contract rights, aiding in the pursuit of a fair resolution to the payment issue.

Your understanding and advice on this matter would be deeply appreciated.

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