- November 10, 2023
- Posted by: legaleseblogger
- Category: Related News
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I. Introduction
The issue at hand is a patient requesting medical records that are not in our possession and threatening to report our office to the board. Despite our efforts to direct the patient to the appropriate source for the requested documents, the situation remains unresolved.
II. Background
Our office has already provided the patient with all the medical records that are in our possession. However, the patient is now demanding additional documents that are located within the hospital system. We have informed the patient that these records are not within our control and advised them to contact the hospital directly. Despite this, the patient continues to insist that we are withholding information and has threatened to escalate the situation by reporting us to the board.
III. Analysis
The patient’s demands for records that are outside of our office’s jurisdiction are unreasonable and place an undue burden on our staff. Furthermore, the threat of reporting our office to the board is a cause for concern, as it could result in a time-consuming and potentially damaging investigation.
IV. AI Legalese Decoder Solution
To address this issue, our office can utilize the AI Legalese Decoder to assist in communicating with the patient. The AI Legalese Decoder can help ensure that our responses to the patient are clear, concise, and legally sound, reducing the potential for misunderstanding or misinterpretation. Additionally, the AI Legalese Decoder can aid in drafting a formal letter to the patient reiterating our position and directing them once again to the hospital for the requested records.
V. Conclusion
In conclusion, the situation with the patient’s demands for medical records that we do not have on file and their threats to report us to the board requires careful handling. By utilizing the AI Legalese Decoder and maintaining a clear and professional line of communication, we can effectively address the patient’s concerns and minimize the risk of further escalation.
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Original content:
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Rewritten content with formatted headings:
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****** just grabbed a
Explain to the board you donÔÇÖt have the files.
Respond with what you wrote here: ÔÇ£we have provided all records we have, we believe the additional records you are seeking would be in the hospital records system. We suggest you reach out to them directly for assistance.ÔÇØ
I reckon the easiest thing for you to do is let them go get a lawyer, when lawyer contacts you tell the lawyer the records being requested are in the hospital system not your office & direct him. Should clear itself right up.
So basically, do nothing.
Give them the contact into for filing a report to the board. The board understands how medical records work. Make sure you give them-in writing-the contact for the hospital’s medical records.
so they’ll report you to the board for not turning over records you do not possess? Undoubtedly the board will fine you eleventy zillion EuroBucks for your crime.
If you have nothing to hide or you donÔÇÖt even have them just let them report you. Document everything. ItÔÇÖs a bit hard to give something you donÔÇÖt have
Do you think the board will require you to turn over something you don’t have? How does that work?
Keep directing them to the hospital. Who cares if they report you? You canÔÇÖt release records you donÔÇÖt possess. ƒñÀƒÅ╗ÔÇìÔÖÇ´©Å
Provide written documentation stating this, and send a copy to the board.
There’s nothing you can do. So do nothing.
Tell the board you don’t have them if they complain.
Have dealt with more than a few patients with a skewed sense of reality. Been reported to some board or organization a few times. They generally know itÔÇÖs BS or realize it soon after you start talking to them. DonÔÇÖt waste your energy worrying about these situations. You have not done anything wrong. Make sure it is all documented for the future. A simple prog note or telephone call documentation will do. Go about your business.
Keep directing them to the hospital. Who cares if they report you? You canÔÇÖt release records you donÔÇÖt possess. ƒñÀƒÅ╗ÔÇìÔÖÇ´©Å
Call the patient’s bluff. Go ahead and report.
I am an ethics lawyer (for other lawyers) and I will tell you the same thing I tell my clients when someone threatens to report them to the disciplinary body.
People file complaints all the time. Frequently, nothing comes of them because the complaint does not meet the basis for even an investigation never mind punishment.
It is even more common for people to make the threat and never follow up.My advice is that you shouldn’t worry until you actually have something to worry about, that is a letter or call from the disciplinary body.
If you want to be proactive, you could always check with counsel, or have your office do so. This way you can make sure your policies are appropriate under the law and any relevant rules.
If the person does file a complaint and you get a letter or a call, check in with your attorney about how best to respond at that point. If you don’t have an attorney you can contact the state or local bar association for names, or ask some of your colleagues. It never hurts to have a relationship with such a lawyer ahead of time in case you do find yourself in need of one.
Hopefully, the person will just call the hospital, get their records, and leave you be.
ÔÇ£Sorry you feel that way, best of luckÔÇØ
Write a letter with all the formal stamps, letters and more explaining that you have sent everything and that as you already said in email dated x letter y and call z the records they’re requesting are at the hospital and who to contact there. That you can’t access their records there. They will have to show the letter to lawyer and the board and the complaint will go nowhere as anyone reading the letter will ask whether they did what you recommended.
Let them do whatever they want. You have complied to the full extent you are able to, what more can you do.
Our records department will always reply stating they have provided any and all records that are in our possession for the person the HIPAA release was sent for. I work in a large hospital and sometimes will cover a few clinics were directly tied to and my records always stay with the facility where the patient was seen.
As soon as a lawyer is mentioned, it is out of your hands. You need to speak to your privacy officer for more assistance and document the threat in the client’s file. Be clear and concise in your notes.
If you’ve given everything and the client is just being difficult, there’s not really much more you can do other than give the information for medical records at the hospital they have files at. Phone number, extension, name of medical records admin, etc.
Let them hire a lawyer and tell the lawyer exactly what you have provided
Is this even real? YouÔÇÖre not allowed to share other providerÔÇÖs records with a patient.
every hospital in us has My Chart or a similar system tell them to log on and download them themselves
OP, let them report you. what are they going to say? “they wont give me my medical records” and when the board calls all you have to tell them is that you have already given them everything that you have and you are willing to have someone come down and verify that you have. this patient is just running to the end of their chain and barking.
Why doesn’t your (medical) organization have a lawyer to consult…?