- March 26, 2024
- Posted by: legaleseblogger
- Category: Related News
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**England and Wales – Dealing with Delayed Delivery of Bespoke Boots**
Morning all, I recently placed an order for a pair of bespoke boots from “The Lords Club” and it was advertised that they would take 11 days to build, followed by shipping time. However, it has been nearly 50 days and I have yet to receive my order or any updates on its status.
The company initially informed me of a slight delay, promised to chase up the order for me, and provide updates, but failed to do so. Subsequently, they offered apologies and when I requested a refund, they refused. Now, they have completely stopped responding to my inquiries.
Upon reviewing Trustpilot, I have discovered that my experience is not unique and many other customers have faced similar issues with this company. I urgently needed a new pair of boots, and now I am hesitant to order from elsewhere in case my current order suddenly arrives.
Do I have any recourse for obtaining a refund in this situation?
Cheers in advance for any assistance.
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