- April 11, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Situation Analysis
As a registered nurse at a private hospital, I recently experienced a frustrating incident when ordering a takeaway from Just Eat for a staff celebration. Despite paying £86.22 with my own card, the order was never delivered, and Just Eat claimed it had been successfully delivered based on GPS proof. I discovered that the delivery never arrived, as evidenced by CCTV footage showing that the delivery driver did not enter the property. Despite my efforts to rectify the situation with the restaurant and Just Eat, they refused to refund my money, citing GPS proof of delivery.
## Seeking Resolution
I am at a loss for how to proceed in this situation. It seems unfair that I am being charged for a service that was never provided. My bank has indicated that they will side with the vendors unless I can provide concrete evidence to the contrary. I believe that there must be a way to hold these companies accountable for their actions and prevent them from scamming other customers in the future.
## How AI Legalese Decoder Can Help
Using AI Legalese Decoder, I can easily analyze the terms and conditions of the contract between Just Eat and myself to determine if there are any clauses that protect my rights as a consumer in this situation. Additionally, the AI can help me craft a formal legal response to both the restaurant and Just Eat, outlining my grievances and demanding a refund. By leveraging the power of AI technology, I can increase my chances of successfully resolving this issue and holding the parties involved accountable for their actions.
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****** just grabbed a
Chargeback with the payment method used. This will get you banned from Just Eat but that’s not a bad thing with how awful their service is.
Hi, bank worker here. My job is to handle the chargeback process. I mainly do the fraud side but I know a little bit about the disputes side as well.
Contact your bank, “Dispute” the payment as “goods/services not received”. Judging by your scenario, I think the case would win. Just Eat will be asked to provide proof of delivery but your CCTV/time stamps should contradict this.
I’m not sure how it specifically works in the takeaway game but if you’d (hypnotically) ordered goods from *insert generic retailer*, unless they provide proof of signature and/or photographic proof of delivery, then the bank would say “your evidence does not prove that goods were delivered”.
Hope this helps!
Legally they have to deliver it to *you* personally unless you agreed that someone could collect it on your behalf. Therefore GPS is not sufficient proof. Continue to challenge them, referencing distance selling laws under the Consumer Rights Act 2015. Do the same with your card provider until one of them gives in.
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Sorry I’ll just give you an overview of some options:
* Complain to Just Eat (go through the process and escalate and escalate)
* Challenge your card provider – try to get them to review all evidence – GPS is unlikely to cut it alone when you have CCTV to the contrary.
* If there’s no progress with the card provider ask for a letter of deadlock so you can escalate the dispute to the financial ombudsman
Paying cash drastically increases the Just Eat experience.
NAL –
Email your MP asking for further regulation of the food delivery apps, explaining what happened.
cc the MD of justeat. [email protected]
It will be sorted out the next day. Nobody wants the bad PR of messing with nurses.
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Everyone is talking about a chargeback but I’d honestly go to small claims court. It takes 10 mins to fill out a form, attach proof of payment and proof of asking for evidence of delivery, which wasn’t given.
That’s how I’ve won in the past with the stupid circular argument of “we have gps evidence”. They rely on customer service drones that follow a script in the hopes you eventually give up because trying to argue with them is like banging your head on a wall.
With small claims court, they have to respond promptly or they face further fines. It also means they have to pay the £25 fee on top (which you pay in the first place). It’s really easy to fill on the gov UK site.
It’s satisfying af
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You can do a charge back on your debit or credit card if you have paid for something that hasn’t arrived.
Most hospitals are in their own grounds, usually quite a way off the nearby road. I’ll bet their GPS does not show the delivery driver at the front door of the hospital. And the fact you have CCTV showing that no-one came anywhere near the hospital is a slamdunk. But they just find it easier to reject than investigate. I had similar with Uber Eats – the online tracker never showed the rider leaving the town centre when my food was suddenly marked as delivered. I eventually got most of my money back before I gave up chasing it.
Friendly reminder that JustEat are by far the worst of the takeaway services. Deliveroo is imo the best of the bunch.
Unfortunately it’s just not a very profitable industry due to margins being so fine. It means that ultimately we pay as customers because they can’t maintain service while scraping their razor thin margins AND pay their staff enough. It’s a shit show for every party in the transaction:
You pay over the top for the food
The restaurant pays these services a hefty chunk for the privilege of online visibility
The riders get paid poorly for their work
It’s a shitty business model that did well over the pandemic for obvious reasons but they’re all starting to go to shit now.
Can’t you see the gps on the app? If not, I would ask them to provide it and save all the cctv from the time you ordered until the time you called and was told it was delivered
If they’re saying based on tracking the refund is refused then it’s just a case of speaking with a different agent via webchat or social media.
If they’re saying based on your account history then you’re out of luck.
This is the exact reason why all delivery drivers for any company should be legally forced to require a code to confirm delivery. The code should also be a rolling code so no one can steal the code. OP I suggest you chargeback through your bank and don’t order from them again.
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If you end up deadlocked with the credit card company you might be able to go to the Financial Ombudsman Service.
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