- April 24, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Situation with Second Hand Audi Purchased from Ford Dealership
In England & posting on behalf of my partner who bought a second hand Audi from a Ford dealership. The car had very low mileage, was a good price, and had no faults. He paid for it with a large amount of his own money and a bank loan, which he will own once the loan is paid off. He also opted for a premium warranty that lasts for 2 years. However, the car broke down about 7 weeks ago, causing inconvenience and financial loss due to missed work.
## Challenges Faced and Lack of Resolution
Despite the warranty, the Ford dealership has been unable to fix the issue. They initially promised a courtesy car if the car breaks down, but failed to deliver due to a long waiting list. The dealership then transferred the car to an Audi dealership without consultation, claiming the diagnostics at Audi are not covered. Furthermore, unauthorized work has been done on the car without consent, leaving the issue unresolved after 7 weeks.
## AI Legalese Decoder Assistance
An AI Legalese Decoder tool can help analyze the warranty terms and provide clarity on what should be covered by Ford. It can also assist in understanding the legal implications of the dealership’s actions and whether they are in breach of contract. Additionally, the AI tool can suggest possible legal avenues for seeking redress and compensation for the losses incurred.
## Seeking Solutions and Accountability
Our plan is to confront the Ford dealership about the missold warranty and unprofessional conduct. We aim to obtain proper compensation for the financial loss and inconvenience caused. We question if the dealership’s actions are legitimate and seek guidance on escalating our complaint to relevant authorities to prevent similar incidences for other customers.
## Moving Forward and Seeking Justice
It is essential to address this issue to ensure fair treatment and accountability from the dealership. Seeking professional advice and taking necessary steps to resolve the situation can help in securing a satisfactory outcome and preventing such incidents in the future.
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****** just grabbed a
> It’s still not fixed either now we are in the 7th week. Ford are saying that none of this are covered and expecting us to pay for this. However we have contacted the company that underwrites the warranty and have it in writing that Ford will have to pay for it.
Then they’re fucked. They may not *want* to pay for it, but if that’s what the underwriters say, what choice do they have?
>Our plan today is to go into the Ford shop and lay it all out as we are not happy that the warranty was missold, as they could not actually carry out the work as they said they could. Also that he had 3 weeks of no work as he could not get a courtesy car that he was entitled to, would this not void the warranty?
It depends on the exact wording in the warranty. But if it states that a courtesy car will be provided within X days, or instantly, then they’ve failed to uphold that part of the agreement. Obviously they won’t *want* to reimburse you (see above)… But seeing as how they’ve already breached the terms of their agreement, they’re going to have to do something about it aren’t they?
Go in there with an itemised list of the costs involved so far (loss of earnings etc – it’s not right that paid time off should be used, so when you do actually need holiday time it will presumably be unpaid, hence, lost earnings) and tell them that if they don’t pay up you’ll take them to court. Familiarise yourself with the small claims court processes (there is a good guide on Money Saving Expert that walks you through it).
NAL but work for AUDI, at a dealership and do this for a living.
What warranty have you got? What does it cover?
Why did you recover the car to FORD instead of reading you warranty policy and seeing what needs to be done? Car has been bought almost 2 years ago, there is no need to contact FORD on this unless that’s what your warranty says.
There is a possiblity that the warranty doesn’t actually cover the repair which is very common for electrical issues (wiring loom, etc).
At the moment, if you haven’t expressely authorised anything, then you shouldn’t be liable for any costings but rather FORD would since they booked the car with several garages.
Third party warranties usually offer 2 ways of dealing with the costs, dealership charges them directly or customer pays and then gets refunded by the warranty company.
Most third party warranties have limits on their policies, such as, covering only “up to X amount of labour per hour” which leaves owners to pay for the rest, which again, is something you will be made aware by the repairing garage before any work is carried. Also, diagnostics fees are usually not recoverable unless reasonable.
What you need to find out is, what’s the car’s problem and then go from there. Contact AUDI if you need to, to get the information you need so that you make sure you’re not being played with and lied to.
Regarding the courtesy car situation, without knowing what the warranty is and twhat the policy says, it’s hard to assist you but I haven’t seen a single third party warranty that mentions courtesy cars.
In a future scenario, all you need to do is, contact the garage you want to recover the car to and ask them if they are happy to have it and if they work with X warranty company. You only really go to the selling dealer if it’s a very recent purchase.
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> Also that he had 3 weeks of no work as he could not get a courtesy car that he was entitled to, would this not void the warranty?
He has an obligation to act reasonably and mitigate his losses, as 3 weeks of a hire car would cost much less than 3 weeks of no work, he’d have been expected to do that (and claim that cost back), or use public transport (if available) rather than just take off a 3 week jolly at their expense.