- November 4, 2023
- Posted by: legaleseblogger
- Category: Related News
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**Country: The Netherlands**
My Recent Flight Experience and Legal Recourse with AI Legalese Decoder Assistance
I recently had an incredibly frustrating flight experience that has left me seeking compensation from the airline involved. While I await their response to my formal complaint, I am eager to familiarize myself with my rights as a customer in this situation. Here is a detailed account of my ordeal:
I purchased a return flight ticket from a well-known airline, specifically not a low-cost carrier. However, the return journey proved to be a series of unfortunate events with two transfers: Philippines -> Qatar (1st transfer) -> London (2nd transfer) -> Amsterdam.
Interestingly, the final two legs of my return journey were operated by a different airline than the one from which I had purchased the tickets. Although I had bought all my tickets simultaneously from the same airline, it was distressing to realize this discrepancy only at a later stage.
Upon checking in at the Philippines airport, I was informed by the airline staff that there was no transfer service available in London. Consequently, they could not check me in for my final flight from London to Amsterdam. It was conveyed to me that I would have to personally check myself in, along with my baggage, once I arrived in London.
Thankfully, in Qatar, I was able to be checked in for the London to Amsterdam flight, but unfortunately, the staff couldn’t check in my baggage. Therefore, the burden fell on me to manually check in my baggage in London.
The time crunch was the most daunting aspect of the entire experience. During my layover in London, I had merely one hour between landing and the next flight’s departure. Consequently, I found myself in an impossible situation where there simply wasn’t enough time to wait for my baggage to appear on the belt, proceed to the check-in desk, and navigate through security clearance. To my dismay, the check-in desk had already closed by the time I arrived.
In a predicament, I made the decision to board the flight to Amsterdam without my baggage, rather than wait for it and potentially have to book another flight. Following my arrival in Amsterdam, I promptly reported the missing baggage, which was ultimately returned to me three weeks later.
My primary grievance with the airline revolves around the fact that they sold me a ticket that proved impractical to use as intended. Considering that the airline was aware of my need to check in my baggage, it was simply unacceptable for them to provide me with a flight where I would need to undergo the check-in process again, especially given the tight one-hour time frame. Moreover, nowhere in the ticket purchase process was it indicated that Airport 3 lacked a transfer service. Had I been aware of this crucial information, I would have never purchased the ticket in the first place.
In light of these circumstances, I would greatly appreciate your insights on the compensation, if any, to which I might be entitled. It would be helpful to be aware of any relevant legal provisions or specific paragraphs that can be cited in case the airline disputes their obligation to provide compensation.
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****** just grabbed a
Since you did end up taking all the flights as per your ticket, I’m curious as to what kind of compensation you think you might be owed?
The EU regulation applies only to cancelled and delayed flights or denied boarding, so that’s out. I don’t think there’s any way you could successfully argue there’s a breach of contract here (and even if you could, there’s no damages – you boarded all the flights). Was it a shitty situation and was the airline wrong for selling you that ticket? Yeah, I’d say so. But I don’t think they’re liable to pay you compensation for doing so.
Actually – maybe one thing that could be grounds for compensation is your delayed suitcase (the purchases you had to make to replace missing essential items) under article 19 of the Montr├®al Convention, but I can’t think of anything else.
Ultimately, you made all of your flights and got your luggage. You might be lucky with a delayed baggage claim, but not sure what sort of compensation you are expecting for being sold this ‘impossible connection’ that you managed to make…
This is not uncommon, and these types of transfers really should only be done if you don’t have any checked bags. It is not the airline’s duty to estimate how much time you will personally need to complete the transfer, and as you had an hour, you’ll most likely be denied any compensation. It absolutely doesn’t hurt to try, but you’re not entitled to anything.
All flights you booked seem to have taken off and landed at the planned time, and even with you on board, so your right to compensation is zero.
There is a 99% chance that this info was available to you. Probably some where in the fare rules, or even during the booking process.
Airlines cover themselves pretty well with this type of thing and every day people do not read fare rules/T&Cs when booking tickets. Not saying I agree with it, but this is how the airline industry works. Your chances of compensation are around zero unless you can prove it wasn’t disclosed somewhere (which is really unlikely).
Also if you booked via a third party website it makes it way more likely to end up with this type of ticket (self transfer) without knowing.
Source: I’ve worked in the travel industry for 10+ years.
Are airport 3 and 4 in the same country, such as the US? Unlike in the EU, many countries, including but not limited to the US, make you go through customs at your first port of call, and then you need to manually check it in again. At many US airports, this process is streamlined, but I have experienced it like you describe – you just have to go through immigration and customs, and then schlepp your luggage from the international to the domestic terminal and check in for the domestic flight.
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Wait how does this work. You deliberately chose this option and now you want a refund? Who doesn’t check transit times for manual transfers? Also, who picks a flight with 1hr transit after already two other transfers. You’re lucky to even have made all of them.
I don’t think you have the right to anything. You chose this option yourself?
Sounds like you shouldn’t waste your time.
Hate to break it but you arent a victim of anything. If you miss a flight because of factors outside of your control, there are a variety of rules and regulations yo compensate you. You were inconvenienced at most, and the airline would argue that you inconvenienced yourself.
With a flight with so many legs I would never have taken the option that had a 1 hour layover.
So many times planes nowadays need more time for boarding, arrive late, etc and lose their designated slot. It was a big risk to start with, so glad you made it.
I have updated the OP with details about the countries. I don’t want to mention the airline but it’s not a low-cost airline like Ryanair or anything like that.
I also forgot to mention the fact that they were able to check in my person on the final flight when I landed at Airport 2 (Qatar). They were just not able to check in my baggage. I don’t know if that makes any difference however as my complaint was always about the fact that I couldn’t bring my baggage with me on the flight.
Post this on r/theNetherlands
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Can you please explain how you could purchase tickets for a flight operated by airline B on airline A’s website? Or did you book everything through something like Expedia?
Your question includes a reference to The Netherlands, which has its own legal advice subreddit. You may wish to consider posting your question to /r/JuridischAdvies as well, though this may not be required.
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Even if there was a transfer service, 1h is very short. The chance was quite large that your luggage would get lost, especially when airports are big. When you booked your flight, you knew about the transfers and the overlay beforehand. The airline had no way of knowing if you would have luggage or just a carry-on. That is your responsibility, not of the airline.
You could have known beforehand. It is probably also fully covered in the conditions as well. Legally you could (and have) use your ticket, so it was not an impossible ticket.
Most airlines have some form of delayed luggage compensation, check their sites for their specifics, most require purchase receipts for stuff you had to replace while it was in transit, time to go buy some new shit i guess
Can you state more details please. Were you flying eg. Into the US and you had another connection flight there?
You dont have to check in your baggage at the check in desk then, only drop it off at a belt after customs.
No direct flight from qatar to amsterdam? Wut
You’re not likely due anything. No delay, no injury, no damage, etc
The ticket with 1hr in London could have been done without luggage, as you sort of proved by abandoning your bags there.
I don’t think you have much to work with. Yeah the connections and baggage transfer were shit… but you bought the ticket.
My (educated) guess is that your third flight wasn’t open for check-in yet in the Philippines, probably it was more then 24 hours before departure of your third flight. The agent should have checked your luggage through to your final destination, but was probably incompetent (it takes some extra steps). There is no customs clearance in London when you transfer outside of the UK, so no need to pick up the bag.
When you arrived in Qatar, the flight will have been open for check-in, thus they were able to check you through, but since your bag was on the system, they couldn’t re-label it.
You can, and should, complain to the airline, but not count on compensation, except possibly a compensation for your late luggage. You will have to prove costs though.