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## McDonald’s IT Outage Impacts Customers Worldwide

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McDonald’s customers across the globe, including in the UK, were left frustrated as they were turned away from restaurants due to significant IT issues plaguing the fast-food chain. The situation escalated to the point where McDonald’s outlets in various countries, such as Japan, Australia, Hong Kong, and New Zealand, were forced to halt operations due to system disruptions.

British diners expressed their dismay at finding outlets shut, even though they could place orders through the company’s app. This led to widespread inconvenience and dissatisfaction among customers. McDonald’s Japan faced a similar predicament, with most of its 3,000 stores being affected by the IT outage. Meanwhile, McDonald’s Australia acknowledged the outage impacting its outlets nationwide.

In New York Times’ report, McDonald’s Hong Kong also grappled with a “computer system failure,” resulting in mobile ordering and self-ordering kiosks becoming non-functional. Similarly, New Zealand witnessed disruptions in over 160 stores, severely hindering the order processing capabilities.

In response to the chaos, McDonald’s UK issued an apology to affected customers, attributing the disruptions to a technology outage. The chain reassured customers that the issue had been resolved in the UK and Ireland, expressing gratitude for their patience and acknowledging the inconvenience caused. Moreover, McDonald’s emphasized that the problem did not stem from a cybersecurity breach.

Despite the swift resolution in the UK and Ireland, McDonald’s faced widespread backlash and operational challenges due to the IT outage. The incident serves as a reminder of the critical importance of maintaining robust IT infrastructure and contingency plans to mitigate such disruptions swiftly and effectively.

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