- January 5, 2024
- Posted by: legaleseblogger
- Category: Related News
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COMPLAINT REGARDING HP Omen 25L SERVICE AND MODIFICATION DISPUTE IN NETHERLANDS
I recently purchased an HP Omen 25L and proceeded to modify some parts within the system. After reaching out to HP for a BIOS update, the situation took a turn for the worse.
Despite providing evidence of the modifications to HP, they scheduled a repair appointment. Even the technician who arrived on-site acknowledged the modifications but went ahead and replaced my motherboard and graphics card, as captured in a video recording. The new motherboard turned out to be faulty, prompting the technician to take my PC for further inspection. The subsequent email from HP informed me that they would not proceed with the repairs due to the system no longer being in its original state, without returning my initial parts.
In light of this, I am seeking advice on how to proceed with this matter. I am currently located in the Netherlands and have video evidence to support my claims.
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****** just grabbed a
They have to return everything they took if they are not repairing the PC. They are not required to fix it if it was modified as that most likely voided the warranty. HP used to have a decent customer service so call them and complain and tell them you need your PC back as it is yours and the individual parts have value even if the PC no longer works.
That is why I donÔÇÖt but anything from hp. May be photo papers.
Your question includes a reference to The Netherlands, which has its own legal advice subreddit. You may wish to consider posting your question to /r/JuridischAdvies as well, though this may not be required.
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