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Rob Free Appointed President of Long Island Rail Road

Rob Free has been appointed president of the Long Island Rail Road, Janno Lieber, the Metropolitan Transportation Authority chair, announced in a news release Thursday.

Free, who served as LIRR’s acting president for the last six months, began his career as a station cleaner 31 years ago. Over time, he rose through the ranks, more recently becoming chief transportation officer and senior vice president of operations.

Free played a leading role in bringing LIRR service to Grand Central Madison. While he served as an LIRR executive, the MTA completed the Main Line Third Track project, opened a new LIRR station at Elmont-UBS Arena, and completed the LIRR concourse at Penn Station.

Rob Free was the natural choice for the job – a native Long Islander who’s committed his working life to the LIRR, rising through the ranks from cleaner to running operations to now leading North America’s busiest commuter railroad,” Lieber said in the news release.

Rob intrinsically understands the level of service customers expect, and I know he will continue to deliver in this now permanent role. I would also like to thank Cathy Rinaldi for helping to ease this transition, first serving as interim president of LIRR and then as an advisor to Rob,” he added.

When I joined the LIRR as a 22-year-old station cleaner, I never imagined that one day I would be running this incredible organization,” Free said in the news release.

It’s been an amazing journey so far and I am excited to continue to build on our successes and make the riding experience even better for Long Islanders,” he added.

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Free said that ridership “continues to climb, with weekdays routinely carrying 230,000-plus riders, as is on-time performance which has been above 95% for three straight months.”

As acting president, Free has said his priorities included working to improve safety for riders and employees, reliability and customer service. During this time the MTA said it increased its police department’s presence on the rails. And according to data from the MTA, in February, the LIRR reported that 96.3% of trains arrived on time.

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Working to improve customer service satisfaction, Free in the last two years spearheaded initiatives that included replacing 12,000 seat cushions, the MTA said.

He also “regularly personally surveys platform operations and checks bathrooms to ensure they are clean and in good working order,” the MTA said in the news release.

Throughout the past several months, Free has demonstrated outstanding leadership while serving as acting president of the Long Island Rail Road, and his permanent appointment is truly well deserved,” Long Island Contractors’ Association Executive Director Marc Herbst said in a statement.

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As a lifelong Long Islander, he has demonstrated his commitment to our community,” Herbst added. “Coupled with his expertise in infrastructure development, including the transformative third track project, this makes him the perfect candidate to lead the LIRR forward. As both the head of LICA and Suffolk’s representative on the MTA board, I look forward to a continued partnership with Rob to advance critical projects that benefit all Long Island residents, businesses, and commuters.”

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