- October 25, 2023
- Posted by: legaleseblogger
- Category: Related News
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Looking for Legal Advice Regarding an Unpleasant Therapy Experience
Hello everyone,
I would greatly appreciate your input on a difficult situation I am currently facing. Recently, a close relative of mine received a devastating terminal illness diagnosis, which has been incredibly challenging for me to cope with. In search of some support, I was recommended a therapist by someone who was undergoing therapy with one of her colleagues. In an attempt to explore my options, she kindly offered a Zoom chat for us to discuss next steps.
During our conversation, she made it clear that this time would be used for both of us to decide if we would be a good fit for working together. After an hour-long discussion, she expressed her interest in working with me. However, I was not entirely convinced and requested some time to ponder over our interaction. Following our initial meeting, we exchanged a few emails regarding her fees, which I found to be unreasonably high. Additionally, I had not felt a strong connection with her, thus leading me to the conclusion that she might not be the right therapist for me. Consequently, I informed her that I no longer wished to proceed.
To my surprise, she subsequently sent me an invoice for ┬ú100, charging me for the hour we spent on the introductory chat. Given my limited financial situation, I requested to pay the amount in two installments, hoping for a more manageable arrangement. Regrettably, her response was nothing short of unprofessional, as she simply replied with a curt “yes.” This left an increasingly unpleasant taste in my mouth. Seeking guidance, I consulted the ombudsman for therapists, who informed me that ethical guidelines dictate that fees should be established in advance. By failing to adhere to this code of conduct, she could potentially be breaching ethical regulations.
In an attempt to settle this matter, I have drafted an email acknowledging that she did mention the charge for the introductory chat beforehand. However, I have also expressed my desire to reach a compromise, as I would like to put an end to this unpleasant situation as soon as possible.
At this point, I am uncertain about my legal standing in this matter. Therefore, I kindly request anyone with legal expertise to shed some light on my rights in this situation.
Thank you very much for your assistance.
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how did you contact her, via her website? online? phone? if you were on her website and her fees are on there it may be possible for her to argue you were shown or had access to the fees, however, if you just called or emailed her then she should have claimed that.
I’d send the letter and say you feel like these should have been explained to you at the time. See what she comes back with.
If you weren’t shown the fees or had access to them, I feel you’d have a good case for refusing payment.
Assuming you havenÔÇÖt provided any payment details realistically they would have to take you to small claims court to recover the ┬ú100 and the court would decide if it was reasonable. I think in this case this would depend on if you would reasonably expect to have paid for that session, and if the price is reasonable.
My experience is that most but not all therapists charge for this initial consultation and ┬ú100 is a bit high but not outrageous, so I think the cost itself is reasonable. However, if you arenÔÇÖt used to therapy and these charges werenÔÇÖt made available to you in advance then itÔÇÖs hard to say you have agreed to them. Others may have a view but you asking to pay in two instalments might count against you here. Personally I think this is quite ropey behaviour on her part, she should have absolutely made it clear what the arrangement was and the costs up front.
I would personally be tempted not to pay it and see if she issues a letter before action, which she would need to do before taking you to court. That might not be worth her while, particularly if she has broken a professional ethics code.
IÔÇÖm curious as to who this ÔÇ£ombudsman for therapistsÔÇØ that you spoke to is, because therapy is unregulated in the UK so there isnÔÇÖt one.
This sounds weird. I’m a therapist and do a 15 minute consult to get a feel for what the main difficulties are and I feel it is a good fit. An hour would be a full assessment session for me which would be chargeable but would also be clear upfront as I request payment in advance of the session.
If the therapist is registered with an accredited body e.g HCPC, BABCP, BACP etc. you could report them as this does sound like unethical practice