- December 8, 2023
- Posted by: legaleseblogger
- Category: Related News
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Frustrating Experience with Wheelchair Assistance at LAS Airport and Inadequate Response from Airline
Arrival at the LAS Airport and the Long Wait for Wheelchair Assistance
Upon my recent arrival at the LAS airport, I found myself in need of wheelchair assistance, which unfortunately never arrived. My assigned gate was A3, which was not conveniently located near other gates, making it difficult for me to seek assistance on my own. Faced with this challenge, I resorted to calling the airport’s customer service for help, a total of six times, but to no avail. Additionally, when I attempted to contact the airline for assistance, I was met with a waiting time of 45 minutes.
The Disappointing Lack of Service for Passengers with Disabilities
To make matters worse, there was no gate agent present to provide the necessary assistance after I had waited for 15 minutes. The one agent who was initially present at the gate left during that time. As a result, for the subsequent hour and 15 minutes, I found myself waiting alone and unable to walk, go to the bathroom, or even obtain liquids. This situation, undoubtedly, led to severe dehydration, subsequently exacerbating my heart condition.
The Inadequate Response from the Airline
Following this distressing experience, I reached out to the airline, seeking appropriate restitution. Their response, however, was disheartening. The airline offered a mere $100 off a future ticket as compensation for the distressing incident. Given my dire health situation and the potential risks associated with flying with the same airline, this offer appears to be incredibly inadequate.
Seeking Assistance from AI Legalese Decoder
In such scenarios, the AI Legalese Decoder can be a helpful tool in navigating the legal aspects of the situation. With its advanced capabilities, this AI tool can assist in deciphering the legal terms and provisions relevant to passengers with disabilities. Additionally, it can provide insights into the minimum requirements for airlines to meet in such cases, which can empower individuals to advocate for fair and just restitution. Overall, the AI Legalese Decoder offers valuable support in understanding and addressing the legal dimensions of the airline’s response, helping individuals make informed decisions and seek appropriate recourse.
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****** just grabbed a
This is absolutely NOT a good effort. This is a flat ACAA violation.
[https://www.transportation.gov/airconsumer/disabilitybillofrights#The%20Right%20to%20Assistance%20at%20Airports](https://www.transportation.gov/airconsumer/disabilitybillofrights#The%20Right%20to%20Assistance%20at%20Airports)
5. The Right to Assistance at Airports.
Passengers with disabilities must be provided prompt and timely enplaning and deplaning assistance, upon request, from properly trained airline personnel. This must include:
the services of personnel and the use of ground wheelchairs, accessible motorized carts, boarding wheelchairs, on-board wheelchairs, and ramps or mechanical lifts, as needed.
assistance with moving from the curb to the departing flight, assistance with transportation between gates to make connections, and assistance with moving from the arriving flight to the curb for pick-up.
assistance with accessing key functional areas of the terminal such as the ticket counter or baggage claim, or to a restroom entrance (if time allows).
escorting a passenger with a service animal to an animal relief area at a U.S. airport.
Passengers who request assistance in advance of arriving at the airport need to identify to airline personnel once they arrive at the airport or the gate to receive the assistance.
Airlines cannot require the passenger to accept a specific form of assistance that he or she does not request (ex: requiring a wheelchair when a sight guide was requested).
In addition, the airline cannot leave a passenger unattended for more than 30 minutes in a wheelchair or other device, in which the passenger is not independently mobile.
Reference links (14 CFR): Section 382.11 (General Discrimination Prohibitions); Section 382.91 (Assistance in Moving Within Terminal); Section 382.95 (Assistance With Respect to Boarding and Deplaning); Section 382.103 (Prohibition on Unattended Immobile Wheelchair Passenger).
File a complaint online here: [https://www.transportation.gov/airconsumer/file-consumer-complaint](https://www.transportation.gov/airconsumer/file-consumer-complaint)
That does seem rather low but you can definitely file a complaint. https://www.transportation.gov/airconsumer/complaints-alleging-discriminatory-treatment-against-disabled-travelers
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