- April 8, 2024
- Posted by: legaleseblogger
- Category: Related News
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# Caravan Holiday Issue with Resort Staff
I booked a caravan holiday with my girlfriend for her birthday, and we arrived on Friday morning expecting to stay until Wednesday. However, we encountered a problem with the resort staff due to our age. Despite both of us being under 21, I did not think it would be an issue. The staff informed us that it is against policy for groups of young people to stay at the resort without declaring their age beforehand.
A woman from the park staff claimed to have received a complaint about us engaging in loud, underage activities in our caravan. However, this accusation is baseless as we are respectful, quiet, and old enough to make our own decisions. I confronted the woman about this directly, expressing my disagreement with her unfounded allegations.
After a lengthy argument, the woman mentioned that the manager may decide to ask us to leave the resort. I vehemently oppose this decision, asserting that we have already paid for our accommodation and have not caused any disturbances. Frustrated with the woman’s persistent arguments, I eventually shut the door on her and refused to engage further.
As our scheduled departure is not until Wednesday and we have already paid for a five-day stay, we have no other accommodation options. I am concerned about the possibility of being forced to leave if we refuse. Can the resort legally compel us to vacate the premises? This situation is unfolding in England.
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How old are you?
This is relevant because you used the term “underage sex” – which makes it seem like you are under 16.
When you say you are under 21, do you mean over 18? There will likely be terms and conditions when you booked, but I’m struggling to understand whether the issue here is that you are under 18 and need adult supervision, or that they have decided that you qualify as a ‘group’ of young people despite being a couple. This is generally at the sites discretion, but lots of places do mot allow groups of under 21s because they want to maintain a family atmosphere and don’t want stag dos and drunken parties.
It does seem strange that they would enforce this policy for a couple, if you are indeed being quiet and not causing any disturbance as you say.
But if it is their policy then they have the right to refuse you. I don’t think shutting the door in staffs face has done you any favours here by the way
This is one of these issues where being right isn’t all it’s cracked up to be.
Whether you’re right or wrong will come down to whether or not this is in their T&Cs, and at this point also whether they have any verbiage about making a disturbance. Keep that second point in mind because it’s more likely they’re protected against disturbance than against U21s, and it’s a point you get to directly influence. Whether you’re right or wrong will influence the likelihood of you recovering losses and costs after you’re trespassed off the property.
Whether you can continue the rest of your stay largely depends on your ability to make peace, not whether you’re right or wrong – and this is where being right is a hollow victory.
>A woman said she had a complaint from someone about us having loud underage sex in our caravan
Interesting here is that you refute the volume but not the act. If other people can hear it, it is a problem. It’s nothing to do with whether you’re allowed to, it’s about disturbing your neighbours. This is a problem for you because it reinforces their perception that U21 are loud troublemakers – so telling them to mind their own business is not productive. “gosh, I had no idea how well sound travelled through these paper-thin walls, we’ll keep that in mind” is more the angle you need to go for. “You’ll catch more flies with honey” as my nanna put it.
>We havent made trouble or anything but I just had a one hour argument with a woman from the park staff
A one-hour argument is making trouble. Protracted arguments are never productive. I often make an analogy to fighting with a 10-year-old – whether you win or lose, you don’t come out looking good. Again, this is only going to reinforce their idea that you’re trouble.
I’ll be honest – it sounds like you’re being defensive about whether you’re allowed to have sex, and they’re saying they don’t want to hear it – no-one’s going to win this argument while you’re not arguing over the same topic. You need to address the things they actually care about – whether you’re disturbing your neighbours. Preferably before the manager asks you to leave.
“I just had a one hour argument with a woman from the park staff”
That might have something to do with it
>A woman said she had a complaint from someone about us having loud underage sex in our caravan which is none of her business and probably rubbish as we arent noisy and are old enough to make our own decisions
Are you even over 16 or 18? this, along with your post makes it sound like you’re not even 18, let alone 21.
Regarding can they kick you out, yes, they can, they can refuse you entry, or to stay and ask you to leave.
Regarding you already paying, IF they have a policy stating over 21’s or anywhere in their T&C’s and you still booked, you may not be offered a refund, if they just kick you out and refuse service and their T&C’s do not state anything regarding age, then you may be entitled to a partial refund for your unused nights.
When you booked did you check the terms of service? If it had something in it about minimum age? If it does, it may also have something that says they can remove you if you are under that age.
If this is the case then, yes, they can remove you from the site, they may refund you (at their discretion) but I’d 100% play ball with them and not close doors on people wanting a chat with you.
Legally, I would look up the booking T&Cs for whether it says “groups” or just blanket under 21 ban, as 2 people is not a group.
However 90% of this is a non legal matter.
You contradict yourself saying you aren’t making trouble, but you argued for an hour and then closed the door on the woman trying to discuss things with you on behalf of the site. Clearly you weren’t “that quiet”, otherwise the neighbours wouldn’t have known what was going on.
You need to conduct yourself with better maturity than “I’m old enough to make my own decisions” and closing doors in people’s faces, as your best way out of this is being nice to the person mediating the issue (or presumably the manager next that they escalate things to), not getting arsey about the fact you don’t seem to yet know what their T&Cs state, and be a bit more humble that MAYBE this is indeed partly your mistake and MAYBE you are reliant on their goodwill to let you stay as an exception to policy. I suspect as it’s 10:30pm there’s nothing much to come of it this evening, but be prepared for an early wake up and a discussion in the morning.
People can / will make exceptions for people who are generally being nice / humble in situations like this, but if you play hard ball then they’ll just boot you for the fact you’re being fairly unpleasant to staff, regardless of the U21 policy wording.
I’d personally;
A) apologise for being off with the woman who was presumably just trying to enforce policies and is clearly stuck in the middle
B) explain its obviously been unpleasant being disrupted at 9pm, hence you were caught off guard and a bit more defensive, but again you are apologetic for the discussions getting nowhere
C) check those T&Cs – if they do outline U21 then ask why DOB wasn’t checked / this wasn’t a clear warning on the booking page, and then ask what precisely they are trying to avoid and if there’s a way they can let you stay
I suspect the point in the policy is precisely to stop randy under 21s using the place to have a dirty / drunken hideaway from their parents, staying up into the night, as many static caravan sites are full of people wanting the quieter life. So you need to be braced for their conditions of letting you stay being effectively no less prohibitive than what your parents set for you.
Occupants on caravan sites, particularly non-residential ones, are occupiers with basic protection. The site management can kick you out if they wish, and don’t need a court order to do so.
If it came to that, your recourse would be to leave the site as ordered, book yourselves alternative accomodation ( a hotel, AirBNB, etc.) And then demand, (and ultimately make a county court claim for) a refund of your accommodation fees, and your out-of-pocket expenses for the alternative accomodation, transport, etc.
I don’t know how successful such a claim would be. It would depend on what was in the terms and condition of the site, whether those Ts&Cs were provided to you at the time of booking, whether they constitute fair contract terms (a blanket ban on residents below a certain age sounds pretty suspect). etc .
You are on private property. Of course they can ask you to leave their property. If they do so you must leave, or you are trespassing.
The disagreement over whether you have paid, knew the rules, broke them or didn’t, is all irrelevant at this point. You can make a complaint, ask for a refund, or even make a small claim in court at a later date.
Right now you must leave if you’re asked to.
Go and read their T&C. It will probably say that they are allowed to kick you off site if you breach their conditions.
If you have breached their conditions (being under 21, being anti-social enough to have caused a complaint, being belligerent to staff members etc) then they will be able to remove you and will call the police if you don’t go.
Your best bet is to apologise and moderate your behaviour for the rest of your stay.
Info: how old are you?
Can you tell us which company this is so that we can read the terms and conditions to give accurate advice?
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You need to read the terms and conditions. They can ask you to leave for just about anything. A noise complaint will be good enough.
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Which caravan park? Lakeland Haven?
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Not a layer but I believe kicking you out for being young would qualify as age based discrimination which is a protected category under the 2010 Equality Act
https://www.gov.uk/discrimination-your-rights
However they can kick you out for basically any other reason, i.e. the hour long argument with a member of staff.
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