- May 25, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Situation: Undelivered Foreign Currency Order
I ordered some foreign currency online from a travel money company, and it was sent via Royal Mail Special Guaranteed. However, the currency never arrived, and I have a trip planned for early next week. It is unlikely that the currency will arrive on time, if it arrives at all.
## Request for Immediate Refund
Considering the urgency of my situation, I am wondering if I can request the cancellation of the order and ask for an immediate refund. According to the Consumer Rights Act 2015, there is a requirement for goods to be delivered within a reasonable time frame, which is typically 30 days. As the delivery date for travel money is crucial, I believe I have grounds to request a refund.
## Confusion Regarding Terms and Conditions
I have also noticed that the travel money company’s terms and conditions state that they only issue refunds once they have received compensation from Royal Mail for lost packages. Additionally, they claim that their responsibility for delivery ends once the package is handed over to Royal Mail. However, according to the Consumer Rights Act, the seller is responsible for the goods until they are in the consumer’s possession. I believe that the consumer rights act should take precedence over the company’s terms and conditions in this situation.
## How AI Legalese Decoder Can Help
In this scenario, AI Legalese Decoder can assist by analyzing the relevant legal provisions and determining the most suitable course of action. By inputting the details of the transaction and the company’s terms and conditions, the AI can provide insights into the legality of the company’s actions and suggest strategies for obtaining a refund promptly. This tool can help clarify the consumer’s rights and ensure that they are protected under the law.
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****** just grabbed a
What do the terms say for delivery time? If it’s arrives beyond the agreed delivery time, you can simply reject the delivery.
Them refunding only after getting refund from Royal Mail is nonsense. Are you sure it’s not refund upon Royal Mail verification of delayed delivery?