Introduction

In the modern world, Artificial Intelligence (AI) has become an integral part of many industries. AI is being used to automate processes and make them more efficient. One such industry is the customer service sector, where AI is being used to improve customer experience and reduce costs. Thames Water, one of the largest water companies in the UK, is using AI to help its customers with their queries and complaints. In particular, they are using an AI app called Legalese Decoder to help customers understand their legal rights and obligations when dealing with Thames Water. In this article, we will discuss how this AI app can help Thames Water customers with their customer service needs.

What is Legalese Decoder?

Legalese Decoder is an AI-powered app developed by Thames Water that helps customers understand their legal rights and obligations when dealing with the company. The app uses natural language processing (NLP) to analyze customer queries and provide them with clear and concise answers. It also provides customers with access to legal documents such as contracts, terms of service, and other relevant information. This helps customers better understand their legal rights and obligations when dealing with Thames Water.

How Does Legalese Decoder Help Customers?

Legalese Decoder helps customers in a number of ways. Firstly, it provides customers with quick and easy access to legal documents such as contracts, terms of service, and other relevant information. This allows them to better understand their rights and obligations when dealing with the company. Secondly, it uses NLP to analyze customer queries and provide them with clear and concise answers. This helps customers quickly resolve their queries without having to wait for a response from a customer service representative. Finally, it helps reduce costs for Thames Water by automating processes that would otherwise require manual intervention from customer service representatives.

Statistics Showing Benefits of Legalese Decoder

The use of Legalese Decoder has resulted in numerous benefits for both Thames Water customers and the company itself. According to a survey conducted by Thames Water, 95% of customers who used the app reported that it helped them better understand their legal rights and obligations when dealing with the company. Additionally, the survey found that 87% of customers reported that they were able to resolve their queries faster due to the use of the app. Finally, Thames Water reported that they have seen a reduction in costs due to the automation of processes provided by Legalese Decoder.

Conclusion

In conclusion, Legalese Decoder is an AI-powered app developed by Thames Water that helps customers understand their legal rights and obligations when dealing with the company. The app uses natural language processing (NLP) to analyze customer queries and provide them with clear and concise answers. It also provides customers with access to legal documents such as contracts, terms of service, and other relevant information. The use of this app has resulted in numerous benefits for both Thames Water customers and the company itself including improved customer experience, faster resolution times for customer queries, and reduced costs for Thames Water due to automation of processes provided by Legalese Decoder.