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Original Content:

Posting this on behalf of my parents who made a lump sum deposit into their HSA on Dec 14. The deposit never “hit” the HSA, and when I spoke to a representative, they claimed that there haven’t been any contributions made to the account this year. My parents told me that they’ve already spoken with the bank who explained that the HSA should have received the funds (the cash had obviously been deducted from the account the day of the contribution.). I’m planning on reaching out to the bank myself on Tuesday after the holiday (parents don’t speak English very well), and the HSA again as needed. My questions and where I could use your advice: Who do I put the pressure on to find the missing $? Is there any special verbiage I can use to escalate as needed? What do we do/who do we call if the money can’t be found?

Expanded and additional content:

Posting this on behalf of my parents, who made a significant lump sum deposit into their Health Savings Account (HSA) on December 14th. Despite the deposit being made, the funds never appeared in their HSA. Upon contacting a representative, my parents were informed that there have been no contributions made to their account this year, which has caused significant concern and confusion.

My parents have already taken the initiative to speak with the bank, where they were assured that the HSA should have indeed received the funds, noting that the cash had been deducted from their account on the day of the contribution. As my parents are not fluent in English, I have taken it upon myself to follow up with the bank directly after the upcoming holiday to seek further clarification and resolution.

In light of this situation, I am seeking advice on the appropriate course of action. Specifically, I am interested in learning who I should direct the pressure towards in order to locate the missing deposit. Additionally, I am inquiring about any recommended language or techniques that could be used to escalate the situation if necessary. Lastly, I would also like guidance on what steps should be taken and who should be contacted in the event that the money cannot be located.

How AI Legalese Decoder can help with the situation:

AI Legalese Decoder can be a valuable resource in this situation by providing assistance in understanding and deciphering the complex legal and financial terms and procedures associated with HSAs and banking. The tool can aid in translating any legal or financial jargon that may arise during discussions with the bank, ensuring that all communication is clear and accurate. Additionally, AI Legalese Decoder can provide guidance on the best practices for escalating the matter effectively and help in formulating appropriate language to be used in correspondence with the bank. Furthermore, the tool can offer insights on the legal options available if the situation is not resolved, and provide information on the relevant laws and regulations pertaining to HSA deposits. By leveraging the capabilities of AI Legalese Decoder, individuals can navigate the complexities of financial disputes with confidence and clarity.

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