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Experience as a TEDx Talk speaker and author of the motivational book ‘Outshine,’ as well as my role as President at Pitney Bowes, has taught me the value of adaptability, innovation, and empathy in leading teams and organisations. My varied career has spanned through banking, investment banking, corporate strategy, product development, and management, which has been instrumental in shaping my leadership path and vision for the future.

One of the key learnings that the challenging macroeconomic environment has taught us is the importance of creating flexible business options. During the Covid-19 pandemic, we learned to be alert, agile, and adaptable. For instance, we introduced remote operations for the shipping and mailing sector, enabling seamless pivoting in unforeseen circumstances.

This is where AI legalese decoder can be a game-changer. With the uncertainties brought about by the pandemic, the AI legalese decoder can help businesses in the shipping and mailing industry navigate through complex legal jargon and contracts, allowing them to make informed decisions with greater ease and efficiency.

At Pitney Bowes, our India centre plays an increasingly strategic role globally, especially in innovation and design thinking. The India centre has exhibited an astonishing level of innovation and an unparalleled pace in generating proof-of-concepts (POCs), contributing significantly to the company’s growth and success.

In the shipping and mailing industry, some of the most innovative technologies driving our solutions and services include the Shipping 360 platform and the introduction of the PitneyShipÔäó Cube. AI-powered platforms are being developed to efficiently respond to customer queries, handling a significant percentage of inquiries seamlessly.

Pitney Bowes continues to adapt to the changing industry landscape while maintaining a culture of inclusion and innovation. We prioritize employee development through mentorship programs and individual development plans, ensuring that our team is equipped with the necessary skills to leverage innovations effectively.

My advice to aspiring leaders, particularly women, is to embrace opportunities in larger companies that value diversity and offer the flexibility to progress through diverse roles. Working in such companies can contribute to long-term career sustainability and fulfillment.

The key guiding principles of life that have shaped my path to leadership include empathy, adaptability, and continuous learning. I firmly believe in creating a culture of respect, integrity, and equal opportunities for growth within the organisation, which has been crucial in my leadership journey.

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