- July 4, 2024
- Posted by: legaleseblogger
- Category: Related News
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Lost iPhone and Insurance Claim Woes
The Situation
Hello,
I recently filed an insurance claim with Assurant for a lost iPhone. I was hoping to get a quick and hassle-free resolution, but unfortunately, things have taken a turn for the worse. The insurance company has requested that I obtain a police report reference number and provide a photo showing the device marked as lost on "Find My iPhone." Sounds straightforward, right? Well, it’s not.
The Twist
The problem is that the phone was not linked to my iCloud account, which makes it difficult to obtain the required photo. To make matters worse, when I contacted the police to report the loss, they informed me that they cannot process a lost phone (only stolen). They advised me to contact my insurer instead. I’m starting to feel frustrated and worried that my claim might be declined or even investigated for fraud.
The Concerns
Can my claim be declined or investigated for fraud in this situation? I’m not trying to deceive anyone, but I’m concerned that the lack of a police report and the phone not being linked to my iCloud account might raise suspicions. I’m not sure what to do next or how to proceed with the claim.
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FREE Legal Document translation
****** just grabbed a
Did you report the phone as stolen, when in fact it was not?
NAL
Looking at the T&C online, you only have to report it to the police for a theft claim, not for a lost claim.
I also see no mention about iPhone having to be marked as lost on iCloud. Check the wording of your exact policy to see if any of that is needed for a lost claim.
If not, go back to them and say you can’t do as requested since your phone is lost, not stolen. I cannot report it to the police, or mark it as lost, and neither is it a requirement to do someone my insurance policy.
T&C – https://deviceinsurance.assurant.co.uk/pages/faq
MONZO (Phone) T&C (does mention find my found, but only after the incident has occured) – https://monzo.com/legal/files/premium/monzo-premium-assurant-terms-and-conditions.pdf
Any claim has the potential to be investigated and declined.
All you can do at this point is tell the insurer what you have said here and see what they do next. If you disagree with them then follow the formal complaints process with the insurer.