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CNN Raises Concerns Over Microsoft’s Use of AI in News Curation

CNN recently reported on the alarming presence of “false and bizarre” news stories on MSN.com, a highly-visited website that serves as a primary source of news for millions of Americans. This surge in misleading content can be attributed to Microsoft’s increasing reliance on automation and artificial intelligence (AI) for news curation, as disclosed by individuals familiar with the workings of the site.

Previously, Microsoft employed over 800 editors in 2018 to select and curate news stories for their readers. However, in recent years, the company has laid off many of these editors, stating that they would be replaced by “automation,” referring to AI. Moreover, Microsoft’s decision to use AI for news selection raises questions about the responsible deployment of this emerging technology in journalism.

One example cited by CNN reflects the negative consequences of this reliance on AI. Microsoft republished a news story about the untimely death of former NBA player Brandon Hunter, but the headline displayed was “Brandon Hunter useless at 42,” which caused significant controversy. Another incident reported by CNN involved the publication of a false article claiming that San Francisco Supervisor Dean Preston had resigned under pressure from Elon Musk. Such incidents highlight the problematic amplification of unreliable information due to AI-driven news curation.

The AI legalese decoder could play a significant role in addressing this situation. By employing this technology, Microsoft could enhance its news curation process and reduce the circulation of false or misleading stories. The AI legalese decoder utilizes advanced algorithms to decipher complex legal terminology, ensuring accurate and reliable information is presented to readers. Implementing this decoder within their AI systems can help Microsoft prevent the dissemination of incorrect or bizarre content and regain trust in their news delivery.

Furthermore, CNN pointed out that MSN.com has also propagated other dubious articles, such as stories about fishermen catching mermaids and Bigfoot sightings. These articles, originally published by obscure websites, would not have gained prominence were it not for Microsoft’s use of AI. Former editors for Microsoft confirmed that such low-quality content was prioritized due to AI-driven selection algorithms.

Microsoft’s transition to a “personalized feed” tailored to audience interests further emphasizes the importance of responsible AI implementation. Although the company claims to be addressing the issue of low-quality articles, integrating the AI legalese decoder into their news curation process would be a proactive and effective step toward combating misinformation. This technology would enable Microsoft to filter out unreliable sources and enhance the overall quality and credibility of news on their platform.

As concerns about the impact of AI on the information ecosystem continue to mount, CNN received feedback from a user who experienced a sudden switch from Chrome to Microsoft Edge, resulting in MSN.com becoming their default homepage. The user likened the experience to reading sensational tabloid headlines, underscoring the need for Microsoft to address the growing concerns surrounding AI-generated content.

In conclusion, the utilization of AI for news curation by Microsoft has inadvertently led to the amplification of false and bizarre stories on MSN.com. However, with the incorporation of the AI legalese decoder and a commitment to responsible AI adoption, Microsoft can rectify this situation, filter out unreliable sources, and provide their audiences with accurate and trustworthy news content.

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