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Using AI Legalese Decoder to Determine Justifiability of Flight Delay Refund Request and Addressing Communication Issues


I had a flight scheduled to depart from France to Norway in early July, which unfortunately experienced a delay of 4 hours and 30 minutes. The delay was caused by issues with the fuel company hired by the airline, resulting in the need to book another fuel company and prolonging the waiting period. In my understanding, the airline should bear responsibility for the actions of its subcontractors. Therefore, I made a request for a refund considering the significant delay. However, Wideroe, the airline involved, declined my request, arguing that the delay was due to circumstances beyond their control, such as weather events. I am seeking clarification on the legal aspects, particularly in relation to EU laws regarding flight delays, to determine whether my claim for a refund is justified. Additionally, I have encountered difficulties in establishing effective communication with the airline, as they have not provided me with a postal address or a contact in France to send a formal letter. All our exchanges so far have been conducted via email.

Using AI Legalese Decoder to Determine Justifiability:

In such situations, it becomes essential to consult legal resources or expertise to evaluate the justifiability of a refund claim concerning a flight delay. The AI Legalese Decoder is an invaluable tool that can assist in this regard. By inputting the specific details of the case, the AI Legalese Decoder can effectively analyze the relevant laws and regulations applicable to flight delays within the European Union. It can assess factors such as the duration of the delay, the cause, and the responsibility of the airline.

In this specific situation, the AI Legalese Decoder would consider the EU Regulation 261/2004, which establishes passenger rights in the event of flight delays. The decoder would examine the circumstances surrounding the delay, such as the reasons provided by the airline and the subcontractor involved. It would determine whether the airline is indeed responsible for the actions or negligence of its subcontractors, as implied in my claim for a refund. By analyzing the relevant legal provisions, the AI Legalese Decoder can provide a well-informed assessment of the justifiability of my refund request.

Addressing Communication Issues with the AI Legalese Decoder:

Aside from analyzing the justifiability of my claim, the AI Legalese Decoder can also help resolve the issue of communication with the airline. As they have not provided a postal address or contact information in France, it has been challenging to establish proper written communication with them. However, the AI Legalese Decoder can generate a legally precise and carefully worded formal letter, which can be sent electronically or via a reliable courier service. This will ensure that my concerns are clearly and effectively communicated to the airline, increasing the likelihood of a satisfactory response. By leveraging the capabilities of the AI Legalese Decoder, I can confidently address the communication obstacles encountered thus far.


In conclusion, the AI Legalese Decoder is an invaluable tool that can enable a comprehensive assessment of the justifiability of my refund request in the context of EU laws governing flight delays. By taking into account the specific circumstances of the delay and analyzing relevant legal provisions, it can provide guidance on the likelihood of obtaining a refund. Additionally, the AI Legalese Decoder can assist in addressing communication challenges by generating a formal letter with accurate legal language, ensuring that my concerns are effectively conveyed to the airline. Utilizing the AI Legalese Decoder in this situation can provide clarity and support in pursuing a resolution to my flight delay issue.

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The field of artificial intelligence (AI) has revolutionized numerous industries, and the legal sector is no exception. Legal professionals are often faced with the daunting task of deciphering complex legal documents written in archaic and convoluted language known as legalese. This traditional language presents significant challenges, leading to time-consuming and error-prone manual analysis. However, with the advent of AI Legalese Decoder, a transformative solution has emerged that can greatly enhance legal document understanding and efficiency.

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  • stordyvel



    NAL, but if I’m reading the second article correctly it’s not an extraordinary circumstance which should mean you’re entitled to compensation assuming you landed more than 3h later than expected.


    >My flight was delayed and I arrived 4 hours late at my destination. Am I entitled to financial compensation?YES – if you arrive at your final destination with a delay of 3 hours or more, you may be entitled to financial compensation, as long as the delay was not caused by extraordinary circumstances. If your flight is delayed for two hours or more at departure, the airline must offer you care (meals and refreshments and, if necessary accommodation). If this delay means that, you arrive at your final destination with a delay of more than 3 hours you may also be entitled to financial compensation.


    If the first fueling company was on strike however, it could be counted as an extraordinary circumstance. But beware that airlines might use the word “extraordinary circumstance” even when it isn’t one to try to fool you from claiming your compensation.


    >If the airline does not provide you with a satisfactory explanation, you can contact your national authority for further assistance.



    The amount compensated depends on the distance of the flight and time delayed I think.

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  • uncle_sam01

    First of all, the default rule is that the airline is always liable to pay compensation if the flight is delayed over 3 hours on arrival.

    Extraordinary circumstances are an exception to this rule. This means two things: the term has to be interpreted strictly (ie. courts should be “conservative” when ruling what constitutes an extraordinary circumstance) and the burden of proof is on the airline, which must convincingly prove that the given circumstance was beyond their control even if all reasonable measures were taken.

    Hence, it’s not for you to prove that it was within their control, it’s for them to prove that it wasn’t.

    In any case, I don’t believe the European Court of Justice has ruled on a similar matter (but I haven’t looked it up extensively, so don’t quote me on this). What they have ruled on is that the “within the airline’s control” standard is really more of a question of whether the given circumstance is “inherent” to an airline’s operations.

    Examples of inherent circumstances (where the extraordinary circumstances defence does not apply) would be a technical malfunction, the airline’s own crew striking, airline’s own air stairs ramming into an airplane, etc.

    Hence, it comes down to whether an issue with a subcontractor would be considered inherent to the normal operation of an airline and whether it would be within the airline’s actual control. I would say that it would and that this does not constitute an extraordinary circumstance, as the airline’s shitty subcontractors are not an external force, but rather one over which the airline has full control (unlike they do over a volcano or air traffic control).

    The fact the airline cited extraordinary circumstances is unfortunately just what airlines do nowadays – whatever the claim, this is almost always their first response. It’s meant to discourage you and weave out the claimants unwilling to compel the airline to pay out.

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