Seeking Help with Pension Refund Delay

Hi folks,

I hope you are all well. I wanted to reach out to this forum for some guidance regarding an issue I am currently facing.

Background on my Situation

I worked in Japan for a period of two years, from January 2020 to May 2022, before relocating to the United States. Upon leaving Japan, I decided to initiate the pension refund process, and I engaged the services of an agent, taxback.com, to assist me with this procedure.

I diligently provided all the required documents to the agent by August 2022, and they informed me in January 2023 that they had successfully filed for the lump sum payment as well as the tax refund for the two years of my employment in Japan.

Current Status of the Refund

Despite their assurances, it is now May 2024, and I have yet to receive the payment. Despite my numerous attempts to contact the agent via email, I have not been able to obtain a satisfactory explanation for the delay. The agent has stated that they are unable to provide any updates on the application status as Japanese authorities do not allow third parties to inquire about pension applications.

Seeking Assistance

At this point, I am at a loss as to how to proceed. My main question is whether there is a way for me to directly contact the pension office from abroad and inquire about the status of my application.

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