- June 6, 2024
- Posted by: legaleseblogger
- Category: Related News
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# Online Purchase Issue with Refund Policy
Hello,
I recently ordered a pair of earrings online but it was too small, so I returned it within 3 days of receipt. After chasing them about my refund, the company (big online retailer with no physical stores) has informed me that they do not offer return/ refund on a number of items, earrings are one of them.
## Concerns with Refund Policy
Now I have 2 issues with this: 1/ there’s nothing in the purchase and return process that I went through indicated this policy (product page, order page, refund request page). Had this be made clear to me that this product is non-returnable, I would have kept the product as now I am out of both money and the item (not that it matters to the principle, but it’s an expensive item, around £100 mark, which I can’t and don’t want to just give to a multi-million-pound business)
AI Legalese Decoder can help in this situation by analyzing the terms and conditions of the online retailer to see if they have appropriately disclosed their return policy. It can also provide guidance on how to proceed legally if the company is in violation of consumer protection laws.
## Consumer Rights Act 2015 and Recourse
2/ From what I remember from my Business Law days (one course at Uni so hardly an expert) and after some Googling, under the Consumer Rights Act 2015 of distance selling, I have up to 14 days to cancel my online order for whatever reasons. So this should trump whatever policy they have?
AI Legalese Decoder can assist in understanding your rights under the Consumer Rights Act 2015 and provide guidance on how to enforce those rights against the online retailer. It can help you navigate the legal complexities of the situation and explore the best course of action to ensure you receive the refund you are entitled to.
## Seeking Advice and Recourse
What advice do you have for me/ what recourse do I have here to get them to pay up?
If you seek legal advice or assistance in resolving this matter, AI Legalese Decoder can connect you with legal experts specialized in consumer rights and online purchases. It can provide you with relevant information and resources to empower you in seeking a resolution to your refund issue.
Thank you!
ETA: I’m in England.
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