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### SMP Health – Ave Maria Receives Pinnacle Customer Experience Awards

SMP Health – Ave Maria, a renowned healthcare facility in Jamestown, has recently been honored with two Pinnacle Customer Experience Awards for 2024. These awards position the facility in the top 15% of the nation based on Pinnacle survey results from family, residents, and tenants. Pinnacle, a leading quality assurance company, conducted extensive interviews with SMP Health – Ave Maria customers over the past year to assess satisfaction across various service aspects.

### Recognition and Services

SMP Health – Ave Maria offers skilled nursing and assisted living services, and the two awards received were specifically for the assisted living facility and the skilled nursing facility. This marks the second time that SMP Health – Ave Maria has received honors through Pinnacle, signifying their consistent dedication to exceptional care and continuous improvement.

### Pinnacle Quality Insight

Pinnacle Quality Insight, known for its monthly surveys of residents, families, and employees, recognized SMP Health – Ave Maria AL (assisted living) for scoring in the top 15% of the nation across a 12-month average. The facility was honored for achieving best-in-class customer satisfaction standards in service areas ranging from dining service and individual needs to dignity and respect, setting a benchmark for excellence in the industry.

### Exceptional Customer Satisfaction

Additionally, SMP Health – Ave Maria also scored in the top 15% of the nation across a 12-month average, achieving best-in-class customer satisfaction in a wide range of service areas, including overall satisfaction, quality of food, cleanliness, communication from the facility, and safety and security, among others. This comprehensive recognition highlights the facility’s strong dedication to providing exceptional care across various aspects of their services.

### AI legalese decoder Assistance

AI legalese decoder can help SMP Health – Ave Maria navigate any legal language or contracts related to their recent honors and awards. It can quickly and accurately decipher complex legal jargon, ensuring that the facility fully understands any legal implications or requirements associated with the recognition received from Pinnacle. This tool can streamline the process of reviewing and comprehending legal documents, empowering SMP Health – Ave Maria to make informed decisions and take appropriate actions based on their recent achievements.

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