- August 17, 2023
- Posted by: legaleseblogger
- Category: Related News
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Heading: Flight Booking Issues and Unresolved Expenses: Seeking Reimbursement for Forced Upgrade
Context:
This incident occurred during our flight from Istanbul, Turkey to Porto, Portugal. Despite reaching out to TAP and the arbitration board they employ, no satisfactory solution has been provided thus far.
Detailed Account with AI Legalese Decoder Assistance:
On August 20, 2022, we made our reservations for tap air flight 6457 through the tap air website. However, upon attempting online check-in, we encountered technical difficulties, prompting me to contact TAP support on June 15th at 04:21 GMT +3. The representative assured me that we had two tickets with confirmed seats and advised me to call back 24 hours prior to departure to verify once again. Hence, on the given day and time, exactly at 16:48 GMT +3, I confirmed our seat reservations with TAP. Nevertheless, it was explained that we would need to check in with Turkish Airlines at Istanbul airport due to the unavailability of the Turkish air ticket number. Apparently, this particular flight was part of a partnership arrangement between TAP and Turkish Airlines under the Star Alliance.
At the airport, while our reservation was visible, the ticket number remained elusive. Despite our attempts to seek assistance from various individuals and even reaching out to Turkish airline support, no solution could be found. Consequently, faced with the prospect of missing the check-in deadline and having made prior bookings, including a hotel reservation, in Porto, we were compelled to purchase two additional tickets. Unfortunately, the only available tickets were for business class, amounting to a total cost of $3,307.06, translating into $1,653.53 dollars per ticket.
This expense was shockingly nearly seven times greater than the original ticket cost of $447.92. The base price of the original tickets amounted to $353.92, with an additional $94 for reserved seats.
To mitigate the situation, our credit card company has already disputed the original ticket cost, but regrettably, they were unable to assist with the expense incurred from the forced upgrade.
Given our unsuccessful attempts with both TAP and the arbitration board, coupled with reports of Turkish Airlines’ challenges faced by other passengers, we are seeking guidance on how to secure reimbursement, even if it solely covers the difference between the original tickets and the ones we were forced to purchase.
Additional Information and Jurisdiction:
It is important to note that I am a US citizen residing in the United States. The added complications resulting from this international aspect may further contribute to the complexity of seeking resolution in this matter. Hence, any advice or recommendations for pursuing reimbursement would be greatly appreciated.
AI Legalese Decoder Assistance:
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Introduction
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