Essential Insights for Small Businesses:

• Verizon Business Assistant is a user-friendly solution that small businesses can deploy instantly to save time and provide 24/7 customer support via text messages, freeing owners to focus on core activities.
• Now, small businesses hold the same potential as large corporations to harness the power of AI, allowing them to automate customer interactions and improve engagement with a state-of-the-art generative AI assistant.
• According to Verizon Business’ fifth Annual State of Small Business Report, small business owners are eager to utilize technology for greater efficiency and stronger connections with both potential and existing customers.

NEW YORK — In an era where Generative Artificial Intelligence (GenAI) is revolutionizing business operations, small businesses are uniquely positioned to benefit. The recent introduction of the Verizon Business Assistant, specifically designed for small businesses, is a GenAI-driven text messaging solution that simplifies customer interactions and significantly boosts engagement. This innovative assistant delivers instant text responses to frequently asked questions, continuously improves its capabilities over time, and empowers businesses to provide quicker and more effective customer service.

How the Business Assistant Operates:

When a customer reaches out to a bakery via text message to inquire about gluten-free options, the Business Assistant is equipped to provide an immediate response using GenAI technology. If the assistant does not yet possess the required information, it seamlessly connects the customer to a live staff member for personalized assistance. One of the standout benefits of Business Assistant is its capability to learn from past interactions, gradually creating a comprehensive knowledge base that enhances its responses over time. This functionality significantly minimizes the necessity for human intervention, allowing staff to devote their time to higher-priority initiatives while guaranteeing that customers receive prompt and accurate information.

“Small business owners often find themselves juggling a multitude of responsibilities and seek innovative ways to streamline their operations and foster deeper connections with customers,” stated Iris Meijer, Chief Product & Marketing Officer at Verizon Business. “However, accessibility to the advanced technology and AI tools tailored for small businesses can be challenging, and that’s precisely where we aim to make a difference. Verizon Business Assistant exemplifies our commitment to empowering small business owners. It also meets the growing expectation, especially from younger demographics, for user-friendly digital communication tools. This enables small business owners to concentrate on scaling their operations while ensuring their customers feel appreciated and engaged with the brand.”

Why Business Assistant is the Perfect Fit for Small Business Owners:

• Save Valuable Time: Automating responses for common inquiries allows business owners to redirect their focus toward other critical tasks.
• Serve a Larger Customer Base: With the ability to respond to text inquiries around the clock, businesses can effectively manage increased customer interactions.
• Enhance Customer Engagement: Business Assistant provides a quick, convenient, and preferred mode of communication for customers, improving overall satisfaction levels.
• Gain Actionable Insights: The data collected from interactions enables business owners to better understand customer preferences and trends.

Noteworthy Features of Business Assistant:

• Automated Responses: This feature ensures that immediate replies are given to common customer queries, thus allowing valuable time to be saved for business activities that require human touch.
• Live Team Member Handoff: Complex inquiries can be smoothly transitioned to a live team member, delivering a personalized customer experience.
• Continuous Learning: Over time, the assistant expands its knowledge base, enhancing accuracy as it interacts more with customers.
• Text Messaging (SMS/MMS): By utilizing familiar texting channels, communication between businesses and customers remains straightforward and convenient.
• Insights Dashboard: This essential feature provides business owners with valuable metrics regarding consumer trends and engagement patterns.
• Simple Setup: The installation process is uncomplicated, smoothly integrating with existing Verizon mobile devices without the need for additional hardware or software.
• Customizable Training: Business owners have the flexibility to dictate how the assistant is trained and the specific answers it should provide for various inquiries.

How AI legalese decoder Can Enhance Your Business Operations:

In conjunction with powerful tools like Verizon Business Assistant, the AI legalese decoder serves as an invaluable resource for small business owners looking to navigate the often complex legal language associated with contracts and customer agreements. By simplifying legal terms, business owners can ensure their communications are clear, transparent, and easily understood by customers. This fosters trust and strengthens customer relationships. Additionally, utilizing both solutions allows businesses not only to manage customer interactions more efficiently but also to address legal concerns swiftly, ensuring compliance and reducing risks. For further information on how Verizon Business can help small businesses thrive, visit the Small Business Solutions page.