- May 23, 2024
- Posted by: legaleseblogger
- Category: Related News
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## Incident with Taco Bell Delivery Rider
A couple of nights ago, I had an unsettling experience with a Taco Bell delivery rider. Everything seemed fine when my order was originally delivered, but things took a scary turn shortly after. The rider returned to my door, banging loudly and demanding the food back, claiming he needed to return it to the restaurant. When I refused and blocked his entry into my home, he became aggressive and attempted to hit me. Despite defending myself, he continued to demand the food back, even making veiled threats by insinuating he had a weapon.
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## Seeking Resolution with Deliveroo
After reporting the incident to Deliveroo, their response has been less than satisfactory. While they have promised to provide feedback to the rider and have apologized for the inconvenience, their lack of transparency in sharing any further resolution actions is concerning. It appears that Deliveroo may be avoiding taking full responsibility for the incident, which is troubling given the severity of the situation.
## Exploring Further Options
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****** just grabbed a
No, you’ve called the police. Let them deal with it.
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Why did he demand the food back?
Deliveroo riders are self-employed, basically just so Deliveroo can avoid paying all the other benefits that come with employment. So any kind of civil case against Deliveroo themselves would likely fail. However, it would serve as a good argument for Deliveroo to be forced to change this.
Speaking as someone who has done Deliveroo for a while, there’s every probability it wasn’t the account holder. There is an enormous black market for renting food app delivery accounts, most people I talk to say the driver rarely to never the person in the profile. So it may be tricky to track the person down who attacked you. Though the person renting the account to him may end in some kind of trouble still and could hold some details for the man, i.e. contact number and bank details. With luck the police could track him down.
However Deliveroo’s entirely unbothered response to you reporting it is quite standard. They don’t care at all.
What is the appropriate feedback? Hey Steve, don’t make me tell you again, you cannot break into customers houses and threaten to kill them. It is against policy.
Why did he want the food back?
Just updated the post as a lot of people here are trying to say I’ve brought this on myself by asking for a refund illegitimately, when I didn’t. This is the dark side of the gig economy…
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NAL but I think you need to talk to a lawyer.
I’m sure someone else has said this but I’m sure there is case law where if someone causes injury or damage to others whilst in the employ of X then X is responsible for any costs because the individual caused the damage, even if they were not doing what they should have been doing and going against the instructions given by the ’employer’ whilst under the employment of X.
You should go talk to a lawyer about this as you may be able to get Deliveroo to pay for the damage to your property on the grounds that the delivery driver was working for and being paid for by them at the time. He was also claiming to be acting on their behalf to take your food away. So that may strengthen your case. Talk to a lawyer. There used to be a scheme where the first meeting with said lawyer is free.
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I feel like your missing out important parts of the story, like you tried to say he didn’t deliver it when he did. Know one acts that way for no reason unless they are insane. He might act like that if your an arsehole who tried to get free food at the expense of his job. Which he has likely lost now regardless.
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Why would someone come back and try to take the food back? They didn’t do it for nothing did they. What did you do?
NAL
But deliveroo can’t share with you what happens to the driver. It’d be a breach of GDPR on their part if they did.
I’d assume the police will deal with it and come back to you asking about pressing charges etc?
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