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Global Outages Caused by Microsoft 365 Apps

Banks, airlines, television networks, and health systems worldwide that rely on Microsoft 365 apps experienced widespread outages early Friday linked to the cybersecurity firm CrowdStrike. The impact was felt globally, with thousands of flights and train services being canceled, especially in the U.S. The outages also affected other public and retail services.

Causes of the Microsoft Outages

The outages were triggered by a technical issue that CrowdStrike, a global cybersecurity firm, identified in its software. The problem was related to the antivirus software that CrowdStrike provides to Microsoft for its Windows devices. Microsoft acknowledged that a CrowdStrike update was responsible for the IT systems’ downtime.

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Microsoft later stated that they had completed mitigation actions and that all previously impacted Microsoft 365 apps and services had recovered. CrowdStrike’s CEO, George Kurtz, assured the public that the issue was not a security incident or cyberattack and that a solution was being implemented.

Impacted Services and Recovery Efforts

Over 3,000 flights were canceled in the U.S., with additional delays affecting thousands more flights globally. Major airlines like American Airlines, Delta Air Lines, and United Airlines resumed some flight operations after briefly halting services. Hospitals like Brigham and Women’s Hospital and Memorial Sloan Kettering Cancer Center had to cancel surgeries and medical visits due to computer system failures, impacting patient care.

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Various sectors, including healthcare and aviation, experienced disruptions globally. Airlines like Lufthansa, KLM, and SAS reported operational issues, while hospitals in Germany and the U.K. faced challenges in scheduling surgeries. The U.S. Department of Health and Human Services and Department of Homeland Security were also impacted by the outages.

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Resolution Timeline and Recovery Process

CrowdStrike initiated a fix for the technical problem, but due to the nature of the issue, full recovery may take days. Chief Information Officers are anticipating manual solutions for affected client computers, involving endpoint resolution that could be time-consuming. CrowdStrike’s CEO mentioned that individualized support was being provided to clients, and some systems could be restored by rebooting computers.

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As CrowdStrike works on resolving the issue, affected companies and organizations must rely on their internal technology departments to restore operations.

Kris Van Cleave contributed to this report.

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