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## Issue in the Workplace Regarding French-speaking Customer

Hello everyone!

I am currently facing an issue at my workplace that I need some advice on. I work in customer service in the food industry, specifically located in downtown where we predominantly serve English-speaking customers. Recently, a bilingual French-speaking customer visited our establishment and was served by a coworker who does not speak French. This led to some complaints from the French customer about the quality of service.

We do have other servers who are fluent in French and are capable of handling French-speaking customers. The situation escalated when the customer threatened to report the server who couldn’t speak French to a government agency. I am not sure about the specific laws or regulations in this scenario, and I would appreciate any insights or guidance on how to navigate this situation.

Thank you in advance for your assistance!

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