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Impact of CDK Global Outage on Car Dealerships

CNN
 — 

Financial Losses Mounting for Car Dealerships

As the ongoing systems outage at software provider CDK Global stretches into its second week, car dealerships are racking up millions of dollars in losses, according to a new estimate. This prolonged outage is significantly impacting the financial stability of these businesses.

Workers across the US automotive industry told CNN that the software blackout, which the company said was caused by a cyberattack, has made it difficult for dealers to track customer interactions, orders and sales, hurting their ability to earn a living. This disruption is jeopardizing the livelihoods of individuals relying on these systems for their day-to-day operations.

Significant Concerns and Challenges

“It’s going to affect payroll here,” said Bernard Irvin, a salesperson at a Ford dealership in Greenville, South Carolina. “Why wouldn’t I receive my normal pay? I don’t really understand what this is all about.” The confusion and uncertainty among employees highlight the urgent need for resolution and clarity in the situation.

The workers’ concerns illustrate how a cyberattack, even one on something as overlooked as record-keeping and scheduling software, can cripple an entire industry. The vulnerability of systems to cyber threats is a critical issue that needs to be addressed promptly to prevent such widespread disruptions.

Estimation of Losses and Industry Impact

The outage began last Wednesday after two cyber incidents halted the company’s systems, which provide software to nearly 15,000 car dealerships across North America, according to CDK. The scale of the impact on the industry is evident from the widespread reach of the affected systems.

According to an estimate by Anderson Economic Group, CDK’s system collapse could result in approximately $944 million in direct losses due to business interruptions for affected car dealers if the outage lasts a full three weeks. The financial implications of this extended outage underscore the urgency for a swift resolution.

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