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CommBank Launches National Initiative to Empower 1 Million Small Businesses with AI, Cybersecurity, and Digital Skills

Overview of the Initiative

The Commonwealth Bank of Australia (CommBank) has recently launched a groundbreaking national initiative aimed at enhancing the technological capabilities of small businesses across the country. This ambitious program is designed to assist approximately one million small businesses in Australia in building essential skills in AI, cybersecurity, and other critical digital competencies. The ultimate goal is to increase productivity and foster sustainable growth within this vital sector of the economy.

Investment in Practical Learning and Masterclasses

CommBank is committing significant resources to develop and implement practical, hands-on learning experiences and masterclasses tailored specifically for small business owners. These educational offerings will empower entrepreneurs to leverage advanced technologies, from AI-driven efficiency improvements to essential cybersecurity practices. These resources will serve as a toolkit for business owners to not only enhance their productivity but also to protect their businesses and customers effectively.

Collaboration with OpenAI

In a strategic move to bolster the initiative, CommBank announces its collaboration with OpenAI to co-create a suite of AI learning resources and masterclasses. This partnership aims to provide small businesses with cutting-edge educational materials that will deepen their understanding of AI technologies, ensuring they have the skills necessary to thrive in a competitive digital landscape.

Commitment from CommBank Leadership

Matt Comyn, CEO of Commonwealth Bank, emphasized the bank’s enduring commitment to supporting small businesses with the right technologies, tools, and expertise to flourish. He highlighted that the initiative reflects a crucial need to empower small business owners, many of whom report a lack of time and resources to explore the transformative potential of technologies like AI.

“Small businesses are the backbone of Australia’s economy, but many tell us they don’t have the time or resources to explore how technologies such as AI could help them,” stated Comyn.

Current Landscape and Opportunities for AI Adoption

According to the 2025 Council of Small Business Organisations Australia (COSBOA) Small Business Perspectives Report, a significant number of Australian businesses—48%—are not currently utilizing AI, and merely 14% have integrated it into their daily operations or services. This statistic highlights a considerable opportunity for growth. The initiative is designed to instill confidence among small business owners, empowering them with the knowledge and resources to securely and sustainably grow their operations in an increasingly digital economy.

Whether a café owner is using AI to optimize menu planning or a retail manager automating routine customer engagement tasks, these initiatives will make innovative opportunities readily available.

“We want every small business to feel confident using digital technologies such as AI, whether they’re starting, running, or growing their business. That also means helping them build strong cyber skills to protect their data, customers, and operations as they go digital,” added Comyn.

Key Components of the Initiative

CommBank’s initiative includes several important components designed to support small businesses as they adapt to a digital economy:

1. Business Masterclasses: These sessions will cover crucial topics such as AI, cybersecurity, and digital capabilities, providing practical knowledge that business owners can apply immediately.

2. Tailored AI Learning Resources: Developed in collaboration with OpenAI, these resources will focus on AI fundamentals, productivity enhancement, automation techniques, and responsible use of AI technologies.

Support from Industry Leaders

Matthew Addison, Chair of COSBOA, lauded the initiative, emphasizing the innovative spirit of small businesses and their desire to remain competitive:

“Small businesses are natural innovators and they want to use AI to save time, improve productivity and stay competitive. With the right practical support, the benefits for productivity, competitiveness, and the broader economy are enormous,” remarked Addison.

OpenAI’s Chief Strategy Officer, Jason Kwon, expressed pride in collaborating with CommBank, pointing out the growing reliance on AI tools among thousands of Australian businesses.

“Thousands of Australian businesses already use ChatGPT to improve efficiency and customer service. AI will be as essential to small business as the internet or mobile banking,” Kwon stated.

Role of AI legalese decoder

In navigating the complexities of adopting AI technologies, small business owners may encounter legal texts and guidelines that can be challenging to interpret. This is where the AI legalese decoder can offer invaluable assistance. The AI legalese decoder is designed to simplify complex legal jargon and make essential information accessible to business owners. By breaking down legal documents into understandable language, this tool enables entrepreneurs to make informed decisions about compliance, data protection, and responsible use of AI technologies.

By utilizing tools like the AI legalese decoder during the implementation of new technologies, small businesses can ensure they are not only leveraging innovative strategies but also adhering to legal standards, ultimately safeguarding their operations and enhancing their growth potential.

Conclusion

CommBank’s initiative stands as a significant step toward empowering small businesses in Australia with the skills and knowledge needed to succeed in the digital age. Through strategic collaborations and focused educational offerings, this program promises to equip entrepreneurs with the tools necessary to thrive—ultimately contributing to a stronger and more innovative Australian economy.

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