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Enhancing Technology Support at Seton Hall University

Seton Hall University is committed to providing top-notch technology support for its community members. In line with this commitment, the Department of Information Technology is excited to introduce the new Pirate Bot, an AI-powered chatbot designed to address common technology queries. This latest addition to the university’s support services complements existing chatbots for Advising, Admissions, Financial Aid, and Registration, further enhancing the comprehensive support offered.

The Pirate Bot utilizes machine learning to expand its knowledge base with each interaction. Through feedback from the Seton Hall community during a soft launch, the chatbot has been equipped to handle queries regarding technology resources and services available at the university. Questions about software installation, Canvas assignments, or accessing Adobe Creative Cloud can now be promptly addressed by the Pirate Bot. Should the bot be unable to assist with account-specific issues, it will promptly connect users with live IT agents for personalized support.

The Technology Pirate Bot is revolutionizing digital assistance by providing tailored and timely support to users. With round-the-clock availability, the chatbot streamlines user experiences, ensuring easy access to information and support. Together with the existing 24/7 live IT agent support, the AI-powered chatbot guarantees users receive the assistance they require, whenever they need it.

Users are encouraged to engage with the Technology Pirate Bot by initiating a chat through the widget located on technology webpages. As the chatbot continues to learn and improve, users are urged to ask questions to enhance its capabilities. In instances where the Pirate Bot cannot provide a solution, users will be guided to alternative support avenues, including live chat with IT agents, phone and email support, and the option to submit a support ticket.

John Fernandes, director of PC Support Services, stresses the significance of the Technology Pirate Bot in delivering fast and efficient IT support services, ultimately enhancing user experience and engagement across the Seton Hall community.

Categories: Science and Technology

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