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Small Business Owner Struggles with SBA Payment Issues

Willingness to Repay Debt

CANYON LAKE, Texas — John Maroney, a dedicated small business owner, has expressed his genuine willingness to repay his debt to the U.S. Small Business Administration (SBA). In fact, he has the funds readily available to fulfill this obligation. However, he finds himself in a frustrating situation, unable to make the payment due to an error on the SBA’s part, which has complicated the entire process.

Ongoing Challenges with SBA Account

Maroney’s situation has become increasingly difficult. Although he is prepared to settle his account, a mistake by the SBA has created an obstacle, preventing him from accessing his loan information. Meanwhile, he continues to receive notifications indicating that he owes money, further compounding his stress and confusion.

Impact of COVID-19 on Business

During the pandemic, Maroney was approved for a COVID-19 Economic Injury Disaster Loan (EIDL). He and his wife operate a small business focused on selling handmade crafts, which were significantly affected when local markets were closed.

"We couldn’t sell any crafts. We couldn’t make our bills," Maroney stated. "Initially, I was making payments online with no issues whatsoever."

Issues with SBA Account Access

However, towards the end of last year, Maroney’s SBA account went awry. When he attempts to log into his account, he sees that no active loan exists. This glitch makes it impossible for him to initiate payments, even as the bills keep arriving in his mailbox.

While Maroney managed to make a few payments over the phone initially, that route was cut off around December. Additionally, when he reached out for assistance by calling the SBA, he faced an automated system that directed him to communicate via email instead.

Frustrations with Communication

Feeling frustrated and unheard, Maroney complied and sent an email, only to receive a response stating that any further emails would only delay the resolution of his issue. Subsequently, he received yet another bill claiming he owed money, and when he called the number listed on this bill, he found it to be non-functional.

"I just want to talk to somebody and get this straightened out and make my payments," Maroney lamented, emphasizing his eagerness to resolve the situation.

Seeking Help from Local News

After exhausting various methods of communication, Maroney reached out to KENS 5 for assistance. The news outlet intervened by contacting the Small Business Administration and sending some emails on his behalf. As a result of this intervention, the SBA did reach out to Maroney a few days later.

During the call, Maroney was able to provide the information necessary for making a payment over the phone. However, the complications did not end there. As of Friday, the payments he attempted to make had still not been accepted, and his account issues were far from resolved. The SBA then requested identifying information that they should already possess from his original loan application, adding yet another layer of frustration.

SBA’s Commitment to Resolution

On a recent phone call, a spokesperson from the SBA assured KENS 5 that they are actively working to bring the situation to a solution. They reiterated their commitment to resolving the matter as quickly as possible, though many questions remain unanswered.

Seeking Support for Similar Issues

If you are facing similar challenges, rest assured that support is available! KENS 5 is dedicated to helping viewers solve their problems. You can call 210-470-KENS or fill out the form on their website to seek assistance.

How AI legalese decoder Can Help

In situations where communication becomes complicated, especially with large organizations like the SBA, tools like the AI legalese decoder can be incredibly useful. This software simplifies complex legal jargon into plain language, making it easier for business owners like Maroney to understand their obligations and rights. By using this tool, individuals can better navigate the often convoluted processes involved in dealing with government entities. Whether you need to make sense of loan documents, understand billing statements, or follow through on communications, the AI legalese decoder serves as a valuable resource, empowering small business owners to take charge of their situations effectively.

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