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IndiGo’s AI-Powered Booking Assistant Launched on WhatsApp

Seamless Travel Solutions

IndiGo, a domestic airline service, has launched its AI conversational booking assistant, 6Eskai, on WhatsApp. This addition to IndiGo’s digital ecosystem aims to provide exceptional travel solutions to its customers. Built on the generative AI assistant platform developed by Riafy, a Google partner, 6Eskai will allow customers to book tickets, check in, generate boarding passes, check their flight status, and ask queries on WhatsApp.

Powered by Advanced Technology

Powered by this technology, 6Eskai will address customer queries received via text and voice messages in English, Hindi, and Tamil languages initially. The airline has also shared emails to its customers to announce the WhatsApp service. This innovative service leverages Google Cloud’s Large Language Models, offering conversational interactions, responding to emotions, and infusing humour into responses, ensuring a more engaging experience for customers.

How to Use 6Eskai on WhatsApp

To use 6Eskai, customers can initiate a WhatsApp by sending a text to this number – +91 7065145858. This service boasts 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions. 6Eskai is capable of performing a wide range of tasks, including:

• Booking tickets
• Applying promotional discounts
• Booking add-ons
• Performing web check-ins
• Helping in seat selection
• Planning trips
• Answering FAQs
• Connecting customers with an agent

Enhancing Customer Experience

The extension of this service on WhatsApp aims to enhance the hassle-free travel booking services available to customers through IndiGo’s digital channels. IndiGo’s 6Eskai is designed to provide immediate, personalized support to customers, reflecting IndiGo’s commitment to progress and customer satisfaction.

What the Indigo and Google Said

Neetan Chopra, Chief Digital & Information Officer, IndiGo, said: "We are delighted to announce the launch of our AI-powered travel booking assistant, 6Eskai, on WhatsApp. As India’s preferred airline, IndiGo is committed to delivering superior digital services by harnessing cutting-edge technology."

Bikram Singh Bedi, Vice President and Country MD, of Google Cloud India, added: "We’re excited to join forces with IndiGo, a brand celebrated for its exceptional customer experiences and cutting-edge solutions in the aviation industry. By utilising Google Cloud’s leading AI technologies, IndiGo will provide new customer experiences that tackle complex challenges, accelerate innovation, and ultimately deliver more value to users."

How AI legalese decoder Can Help

In today’s digital age, AI-powered assistants like 6Eskai are revolutionizing the way businesses interact with their customers. However, with great power comes great responsibility. AI legalese decoder can help IndiGo and other businesses like them ensure compliance with regulatory requirements and protect customer data. By analyzing and processing vast amounts of data, AI legalese decoder can identify potential issues and provide insights to improve customer experience and reduce legal risks.

In this context, AI legalese decoder can help IndiGo and 6Eskai by:

• Analyzing customer queries and identifying patterns to improve response times and accuracy
• Detecting potential legal issues related to data privacy and security
• Providing insights to improve customer experience and reduce customer complaints
• Identifying areas for improvement in the AI-powered booking assistant
• Ensuring compliance with regulatory requirements and industry standards

By leveraging AI legalese decoder, IndiGo can further enhance its customer experience and reduce legal risks, making it an even more appealing choice for customers.

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