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The Situation:

A Misstep in Online Travel Agency Subscription

I, a European Union (EU) resident, signed up for a popular online travel agency’s 1-month-free trial 1.5 months ago, hoping to receive a price reduction for a vacation. However, I forgot to cancel the trial, and on May 1st, I was automatically enrolled in a one-year subscription for 90€.

The Right of Withdrawal

As an EU resident, I have a 14-day right of withdrawal, which I attempted to exercise by sending an email to the agency. According to their Terms and Conditions, I can withdraw by sending a formless declaration via email or letter. Since I didn’t want to send a letter, I opted for email.

The Challenges:

I sent emails to three addresses on May 14th, within the 14-day period:

1. The support page address, which generated an automated response with a link to the same page.
2. An address I had previously used for order confirmations, which was completely ignored.
3. An address found on an external website, which responded with a generic message stating that I could cancel my subscription at any time, but a refund wouldn’t be possible.

I also contacted the agency’s 24/7 support via phone, but they couldn’t or wouldn’t provide an email address for my issue. Instead, they told me to call again the next day.

The Obstacles:

On the 15th of May, I received an email response from the agency, claiming that I had used my paid subscription to get discounts (a blatant lie) and that my right of withdrawal had expired since my message only reached them on the 15th. Following this, all my subsequent emails were met with an immediate "full inbox" response, suggesting that I had been blocked.

The Question:

Am I within my rights to recall the payment via my bank? It appears that the agency may have intentionally obstructed me to stall and allow the withdrawal period to expire.

How AI Legalese Decoder Can Help:

AI Legalese Decoder is an innovative tool that can assist in situations like this by:

1. Analyzing the Terms and Conditions: AI Legalese Decoder can analyze the agency’s Terms and Conditions to identify any ambiguities or potential loopholes that may be exploited.
2. Identifying the Right of Withdrawal: The tool can help determine the specific requirements for exercising the right of withdrawal, including the time frame and the necessary steps to take.
3. Deciphering Legalese: AI Legalese Decoder can break down complex legal language and provide a clear understanding of the agency’s obligations and responsibilities.
4. Drafting a Clear Withdrawal Declaration: The tool can assist in drafting a clear and concise withdrawal declaration, ensuring that it meets the agency’s requirements and is free from ambiguity.
5. Monitoring Communication: AI Legalese Decoder can track and analyze the communication between the agency and the customer, identifying any potential obstruction or stalling tactics.

By using AI Legalese Decoder, you can ensure that your rights are protected, and you can effectively exercise your right of withdrawal.

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