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AT&T Offers Credits to Customers Affected by Nationwide Outage

AT&T has announced that they will be providing some credit to customers impacted by a recent nationwide outage that affected their mobile services. The telecommunications company based in Dallas issued an apology for the disruptions that occurred on Thursday, causing inconvenience to tens of thousands of people and even those using other cellular carriers trying to connect to AT&T’s network.

The outage, which began in the early hours of Thursday morning, led to over 73,000 customer reports of cellular service disruptions by 8:15 a.m. According to Downdetector.com, which monitors service disruptions, the outage also affected FirstNet, AT&T’s emergency response network.

In response to the incident, AT&T officials stated that they would automatically apply a $5 credit to the accounts of impacted customers, which is equivalent to the average cost of a full day of service. However, this offer does not extend to AT&T Business, AT&T Prepaid, or Cricket customers. The credit is expected to be applied within two billing cycles.

To further address the situation, AT&T clarified that the outage was not the result of a cyber attack as initially speculated, but rather an error in coding. The company has vowed to take measures to prevent similar incidents in the future, emphasizing that improving connectivity for their customers remains a top priority.

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