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Situation Overview

I recently moved to Japan for company training and will be here for the next 5 months. As part of my training, I was provided with an SMBC bank account with an IC Cash Card, which does not support online payments. To address this issue, I applied for an Olive account through the SMBC app, but I may have pressed the wrong button, resulting in a brand new savings account instead of an Olive account linked to my existing SMBC account.

Challenges Faced

• Unable to access virtual card after completing application
• Unable to link bank account to SMBC ID due to email already being linked to another bank account
• Application process is pending due to holidays
• Uncertainty about how to cancel or redo the application

Potential Solutions

• AI Legalese Decoder: This AI-powered tool can help decipher the complex language used in financial institution FAQs, terms, and conditions. By analyzing the SMBC FAQ, AI Legalese Decoder can identify relevant sections and provide a clear summary of the steps to cancel the application and redo it properly.
• Cancel the application: According to SMBC’s FAQ, I can wait for the card to arrive and then cancel the application.
• Apply for an Olive account again: I can try applying for an Olive account again using the application button AFTER log-in, which should link the account to my existing SMBC account.

Additional Questions

1. Can I apply for an Olive account again while the current application process is ongoing, or do I need to wait until it is completed?
2. Are there any other steps I can take to resolve this issue?

Conclusion

I am grateful for the advice and guidance provided so far. With the help of AI Legalese Decoder, I was able to find the relevant information in SMBC’s FAQ and understand the steps to cancel and redo the application. I look forward to resolving this issue and having a smooth online transaction experience during my stay in Japan.

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